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Customer Service Advisor

Job LocationDesford
EducationNot Mentioned
Salary22,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Customer Service RepresentativeLocation: DesfordSalary: £22,250 per annumHours- Full time, 10-6pm Monday to FridayTemporary to Permanent after a successful 12 weeks probation periodNumber of positions available: 1Do you enjoy delivering customer service over the telephone and email Are you a confident speaker with the ability to manage your own workload Have you ever worked towards KPIs before If so, then this is the role for you!Flowers Associates are currently recruiting for two Customer Service Representatives for a Logistics Companys Contact centre. This role involves providing day to day support to dealers and warehouses in the UK and internal departments via telephone and email.We are looking for someone who is a natural people person, able to build strong relationships with customers and colleagues as well as know their way around a computer. The ideal candidate will have strong communication skills and the ability to work wellas part of a team.The Role:The successful Customer Service Advisor will be responsible for the following duties: Manage and respond to incoming requests to ensure customer outcomes are achieved, using the standard scripts, formats and working instruction guidelines Ensuring that all queries have been dealt with accurately by close of business Assist Dealerships, Wholesalers, Service Centres, Trading houses and Supplier accounts with order management and general enquiries Liaise with internal and external departments to respond/resolve all queries promptly and efficiently Develop and maintain excellent working relationships with internal and external customers Provide accurate and order-specific information to customers Work closely with internal departments to improve customer satisfaction Be fully conversant with the Teams KPIs and monitoring methods Support wider customer Service workload as required through cross functional supportThe ideal Candidate will: Previous experience in Distribution / Supply Chain / Customer Services SAP experience would be a distinct advantage Excellent communication skills-verbal and written Strong IT skills and administration experience-with Microsoft Package skills Organise, prioritise, and manage your time well Excellent communication skills, good level of spoken and written English We are looking for a Can do Attitude, you are able to take ownership and accountability Full driving licence with own transport needed to travel to siteAdditional Information: Holidays: 27 days holidays (plus UK bank holidays) pro-rata Free onsite parking 5.6 miles drive from Enderby 3.7 miles drive from Earl Shilton 6.5 miles drive from Market Bosworth 8.6 miles drive from Hinckley

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