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German speaking Customer Service Assistant

Job LocationDesborough
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , part-time

Job Description

We currently have an exciting new bi-lingual opportunity for a German speaking Customer Service and Web Support Assistant to join and be part of a motivated, energetic team.The team manages various websites and associated online marketing and trading across their brand portfolio.This role will predominantly supporting the UK teams but will also need to support the German Team as and when needed. Managing both the Customer Service requests, as well as website content and maintenance. This would someone who is passionate about providingexcellent customer service.Main Duties of the role include

  • Contacting customers to advise on any issues that may occur with their order
  • Problem solving and escalating any issues or complaints that may arise
  • Working closely with the web fulfilment team in the Warehouses to help resolve any despatchand order issues
  • Supporting the Ecommerce team with ad hoc web production tasks such as re-sizing product imagery, data entry, market research, website testing and audits
  • Problem solving and escalating any issues or complaints that arise to the Customer Service Executive to ensure they are dealt with efficiently
The ideal candidate will be fluent in English (spoken and written) and German (spoken), have excellent customer service and communication skills. Customer Service experience, online marketing experience would also be an advantage.Be competent with MS Office, Word, Excel and Outlook.

Keyskills :
German speaker

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