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Customer Service Administrator - Maternity Cover

ACS Recruitment Solutions Ltd
Job LocationDesborough
EducationNot Mentioned
Salary£21,523 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our well established client is recruiting for a Customer Service Administrator for Maternity cover to provide all round customer service support on a permanent basis. This will be for 9 months with the possibility of extending..The successful applicant will be competent with MS Office, and have a good standard of written and spoken English. Attention to detail and a desire to always provide the highest level of service whilst under pressure are key requirements of this role, alongwith accurate data entry skills and a great telephone manner.Responsibilities-

  • Carrying out all tasks in line with all relevant Health and Safety guidelines and company standards
  • Making sure all operations are carried out withing the company budgets
  • Providing excellent service to internal and external customers, maintaining great relationships, within published policies, guidelines and service level agreements
Key Tasks -
  • Order entry – There will be a large volume of data entry using the ERP system, focusing primarily on (but not limited to) UK and Eire customer orders, and for pulling through orders submitted via EDI to the ERP system. All orders must be entered withinSLA guidelines.
  • Market/Key Account management –Manage a market and/or a set of key accounts, being responsible for all aspects of running the account, ensuring that orders are dispatched
  • Customer communication –Interact on a daily basis directly with customers, sales execs and agents, via the telephone and e-mail
  • Query resolution/reporting –Responsible for answering e-mails and phone queries focusing on (but not limited to) status and progress of orders, stock availability, and outstanding backorders, and running associated reports accordingly
  • Preparation of electronic data –Responsible for submitting data to customer B2B sites where required
  • Providing cover during times of absence –Key account or market management of other team members’ accounts, distribution of paperwork to the DC, sorting/batching and distribution of invoices
  • Housekeeping – To maintain high standards of tidiness and cleanliness within CSD and to carry out housekeeping as part of the normal duties of any member of CSD, including keeping walk ways clear, and desk areas free from waste paper
  • Actioning returns that come back into the business,
  • Raising credits
  • Managing debit notes for our key accounts and organising collections with DPD/UPS.
Whats on offer-
  • Holidays are 25 flexible days plus statutory Bank Holiday’s
  • 40% staff discount on purchases of our products
  • Reward gateway scheme.
If this sounds like the role for you, or you would like to know more, please call Sophie on

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