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Operations Manager

NHS Professionals
Job LocationDerriford
EducationNot Mentioned
Salary35,000 - 47,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Trust Operations Manager - University Hospitals Plymouth NHS TrustAre you an Operations Manager looking for your next challengeDo you want to work with a company where you can feel proud of your achievements dailyThis role is site based and you will be required to travel across sites.Role summary:As the responsible leader for the trust you are key to the success of the team, this role is to establish strong working relationships with both the trust stakeholders and the flexible worker community, with the end goal of delighting our customers.Facilitating the filling of bank shiftsand proactiverecruitment of new members.Critical to the success of the NHS achieving patient safety standards.Skills/Responsibilities:

  • Delivery of Trust operational performance against targets in line with agreed budget.
  • Delivery of service excellence and meeting agreed service KPIs initiating proactive plans to correct any variance.
  • Manage key operational relationships at each Trust and recognition and mitigation of relationships falling below expectations that may be detrimental to ongoing contract retention.
  • First point of escalation for any Operational Services issues from the trust
  • NHSP onsite team leadership and management, ensuring resource levels at appropriate capacity and capability. Carry out effective people processes to ensure high performing engaged, enabled and empowered teams.
  • Ensure appropriate level of NHSP visibility within the Trust.
  • Monitor flexible worker and Trust feedback ensuring it is consistently high and any areas of improvement are acknowledged and actively worked on as part of the local continuous improvement initiative.
  • Escalation and collaboration with Account Management to facilitate environment for service excellence and delivery.
To be successful in this post you will need to have
  • Understanding of and commitment to Continued Professional Development
  • Proven experience of managing and leading a high performing team
  • Able to motivate and engage a team
  • Experience of performance management and development of team members
  • Experience of managing operational delivery and KPI achievement.
  • Experience of developing operational plans.
  • Experience of presenting operational plans and achievements to stakeholders.
  • Experience of budget management
  • Change management skills within a complex environment
  • Ability to effectively manage complex complaints
  • Collaborative working across professions and services; both internal and external
A full driving licence is required as there will be travel within the Devon region.In return for your commitment, we will offer you some fantastic benefits:
  • Generous annual leave allowance- 27 days per year, plus bank holidays
  • A commitment to talent management & development
  • Star of the Month!- Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension Well contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform
Our Commitment to You:TheCompelling Employee Journeyis our people development initiative that ensures whatever your path through NHSP you have opportunities to feelempowered, engaged and excelin what you do.Throughout your employment you will have access to ourInstitute of Learning(IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise yourCompelling Employee Journey,helping and supporting you to be the best you can be through learning, development and personal growth.Our Candidate Promise:We recognise that everyone is different and here at NHSP we want all of our employees to feel valued, appreciated and respected. Inclusivity is at the heart of our culture and we want our people to reach their full potential and enjoy their career with us.Our workforce diversity and experiences lead to innovation, collaboration and enables you to feel be yourself. NHSP are committed to making reasonable adjustments to support your application process and your career with us.We endeavour to respond to every application, however, occasionally due to the number of applications we receive we may close a vacancy early and it may take us longer than we would originally hope to get back to you. If you have not heard from us within 14days, please assume that your application has been unsuccessful.About Us:NHS Professionals (NHSP)run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvestany surplus we make directly back into the NHS.We are particularly proud of being the first NHS organisation to gain the accreditation ofTop Employerby the Top Employers Institute. This is ahuge testament to our ongoing commitment to making NHSP a great place to work for all our corporateemployees.

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