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Telecom Jobs

Customer Service & Sales Advisor

Tamar Telecommunications
Job LocationDerriford
EducationNot Mentioned
Salary21,646 per annum, inc benefits, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service & Sales AdvisorPermanent, full- time 37.5 hours per week (9.00am to 5.30pm Monday to Friday) 22 days holiday plus Bank HolidaysAnnual salary £21,646Benefits Include (after qualifying period):

  • Health insurance
  • Subsidised gym membership
  • Pension with 5% employer contribution & 3% employee contribution
  • Death in Service benefit
  • Bonus scheme
  • Plus, other benefits
We are an established telecommunications company, providing telecommunication services to businesses across the UK from our offices at Plymouth Science Park in Derriford, Plymouth.The customer service team manage enquiries from new and existing customers via telephone, email, social media, and post regarding our range of products and services.Our aim is to always provide an exceptional level of service to our customers. We are proud to have a 5-star Trustpilot rating from over 1000 customer reviews.The Customer Service & Sales Advisor role will include, but will not be limited to, the following:
  • Dealing with enquiries via the telephone, email and letters meeting our KPIs
  • Promote the benefits of our range of free and chargeable products and services.
  • Provisioning of new products and services and ensure customers are satisfied.
  • Make routine outbound calls to customers.
  • Provide first line technical support to customers.
  • Accurately update and maintain the company data base
  • Deal with accounts enquiries and promote the benefits of setting up a Direct Debit
  • Working to deadlines
Ideally, you will have a minimum of 5 years experience within a contact centre environment in a customer service or sales role and you are now looking for a new rewarding opportunity.We are looking for a colleague that has a passion for providing first class customer service. You will be joining a small team that will always go above and beyond to make our customers feel valued and bring a positive attitude to the office. Attention todetail, retaining information and high organisational skills is necessary for this role to be carried out to a high standard.Essential attributes include: a confident, clear, and positive telephone manner, excellent customer service skills, self-motivated, able to prioritise workload and have a drive for results, a working knowledge of Microsoft packages and to be able to typeaccurately. Ability to multi-task and have the ability to share work within the customer service team.The position is on an initial 6-month probation period, with a permanent position available for a satisfactory probation period.To apply for this position, please submit an up-to-date CV and covering letter outlining why you think that you are suitable for the position and how you believe your past experience fulfils our requirements.NOTE: This job description is not intended to be all-inclusive. Employee may be asked to undertake any other reasonable tasks that may be required from time to time as directed by the needs of the business

Keyskills :
Customer SatisfactionCustomer ServicesTelecommunicationsPhone SkillsSuccessful track record

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