Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Client Services Administrator - Hybrid

Mercia Group
Job LocationDerriford
EducationNot Mentioned
Salary£23,088 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Client Services Administrator - HybridLocation: Plymouth - Hybrid, PL6 5FLSalary: £23,088 pro rata for part timeContract: Fixed Term for 12 monthsHours: Part time, 24 hurs per weekWhy do we want youYou are an experienced Administrator with excellent Customer Service skills and you have the ability to deliver customer service via telephone, email and webchat.A bit about usAt Mercia, we enable accountancy and tax professionals to do business in the right way. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for innovation, integrity and teamwork, you’ll find them all and morehere.Joining us as a Customer Service Administrator, means you will become part of our fantastic Customer Services Team being the first point of contact to Mercia’s members and new customers.You will focus on bookings and queries, from both external customers and internal teams ensuring they are dealt with effectively and efficiently and to the customers satisfaction.As our Client Services Administrator you will be responsible for:

  • Being the first point of contact for customers via phone, email and webchat
  • Assisting with the processing of invoices
  • Working with clients to resolve complaints, incidents and enquiries
  • Accurately processing bookings, memberships and requests
  • Retaining knowledge of Mercia’s wide variety of courses and products
In order to be successful in this role you will need:
  • To have developed excellent customer service skills as a result of experience gained within a customer service role (ideally in a membership organisation or similar)
  • Advanced IT skills (some familiarity with Salesforce is desirable)
  • Experience of performing a variety of administrative tasks such as making and processing bookings within a database such as Otis or Salesforce (highly desirable) or similar
  • To have an understanding of memberships organisations and member clients (highly desirable)
  • The ability to deliver good service via telephone, email and webchat
  • The ability to work independently to problem solve and resolve complaints effectively
Before you go… Find what you’re looking for!Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too. Our values help us achieve our goals - whether they’re personal, professional or those of our client.We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative.We are Wilmington PLC. Are you

Keyskills :
Client Services Customer Service Administration Administrator Client Services Administrator

APPLY NOW

Client Services Administrator - Hybrid Related Jobs

© 2019 Naukrijobs All Rights Reserved