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Assistant Service Manager

G&J Peck
Job LocationDereham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

G&J Peck, a successful farm machinery dealer, have an exciting opportunity for an Assistant Service Manager to join the team in Dereham.Assistant Service ManagerDereham, NR20 3TGFull Time, PermanentSalary dependent on experiencePrevious mechanical engineering experience essentialPlease Note: Applicants must be authorised to work in the UKG & J Peck Ltd is a successful multi-site agricultural machinery business. Established in 1846 and now employing over 130 people, we are market leaders in agricultural products and service, holding multiple franchises including JCB, Case IH, New Hollandalong with many other brands.About the Assistant Service Manager roleReporting to the Service Manager, you will be responsible for managing and organising the daily activities of a team of engineers. You will be organising and planning the daily activity of the engineers to meet customer requirement for attending on siteand in depot activities. You will be required to keep the customer informed of updates on work being carried out and supporting the engineer in resolution of work. You will be required to operate to maximise efficiency and utilisation to operate a profitabledepartment. You will work with other internal departments in order to ensure that high levels of customer satisfaction are upheld.You will be responsible for managing and organising out of hours callouts when required and covering for the Service Manager in their absence. The role is subject to seasonal demands.Other duties will include:

  • Resolving issues that arise regarding customer orders, engineer visits etc, avoiding escalation where possible.
  • Vetting engineer job stories to be invoiced or processed as warranty claims.
  • Using dealer management systems and Excel to operate daily activities.
  • Being flexible with daily activities and working as a team, prioritise activities.
  • Managing customers expectations whilst delivering excellent customer service.
  • Dealing with customer queries and issues.
  • Handle confidential and sensitive matters with discretion and in line with company procedures.
Ideal ExperienceYou will have previous experience either in agricultural engineering, plant engineering, supervising, commercial trucks, automotive industry or service controller roles within mechanical engineering. Knowledge of the agricultural industry would be an advantage.The role would suit a current service engineer looking to progress and develop their role.Required Skills
  • Knowledge and understanding of IT, confidence using Microsoft office programmes to include, Word and Excel.
  • Ability to learn and to use customer management systems (IBCOS Gold knowledge would be an advantage).
  • Ability to multitask and work in a busy environment.
  • Ability to adapt to a changing workload and be flexible to suit department needs.
  • Self-motivation and able to work within a team.
  • Confidence to communicate and deal with customers, manufacturers and staff in a professional manner face to face, on the telephone, via emails or letters.
Hours
  • 8 am to 5.30 pm Monday - Friday (with additional hours to suit the running of the department including Saturdays and seasonal demands)
Benefits
  • Salary based (with bonus incentive)
  • 20 days pro-rata annual leave
  • Company mobile phone
  • Company laptop
  • Workplace pension
  • Staff discount
How to apply for the Assistant Service Manager role:If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.You must be authorised to work in the UK. No agencies please.Other suitable skills and experience includes Service Manager, Agricultural Engineering, Service Engineering, Agricultural Mechanic/Technician, Mechanical Engineering

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