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Senior Customer Service Specialist Remote

Harper Recruitment Group
Job LocationDerbyshire
EducationNot Mentioned
Salary23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Job Role: Senior Customer Service OfficerLocation: Nottingham City Centre/Remote working Pay Rate: £23,000 (£11.79ph)Hours: Monday - Friday 37.5 hoursHarper Recruitment Group are recruiting for one of the UKs leading financial organisations. Due to expansion and continued success our client have a number of vacancies within the escalated complaints department.Our client are looking for candidates who can offer a worlds class customer support whilst investigating complaints and claims.What does the role involve:

  • Reporting to the Complaints Team Manager resolving employer and escalated complaints
  • Responding to complaints via telephone, email and social media platforms
  • Identifying cause of complaint and managing employer relationships
  • Resolving all complaints within agreed time scales and company standards
  • Managing escalated complaints through to resolution
  • Updating and maintaining associated administration records
  • Working with internal contacts to ensure compliance
Who are we looking for:
  • An excellent communicator
  • Previous experience within a utilities environment is desirable
  • Experience within a customer service or retentions role
  • Good attention to detail
This company boasts a wide range of benefits and perk, you will be given first class onboarding and support throughout our training.If you feel that you meet the criteria and if you are enthusiastic, a team player and self-motivated please send your CV today!Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitateto apply for other suitable roles in the future.

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