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| Job Location | Derbyshire |
| Education | Not Mentioned |
| Salary | £11.65 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary, full-time |
Premier Customer Service Advisor£11.65 per hourSite is accessible by the sky link bus service - or free car parking is available.We are recruiting for Premier Customer Service Advisors in the East Midlands area, working at East Midlands Airport.As a PremierCustomer Service Advisor you will need to have:Strong understanding of Operations and Customer Service processes dealing with large businesses Experience of working with MS Word & Excel is a requirement Experience within an office based Customer Service environmentTraining will be provided on site, but the role will involve working from home.Working Hours of a Premier Customer Service Advisor are:8 hour shifts between 7.30am and 20.15pm Mon to Fri (40 hours per week)There is also the requirement to work 1 Saturday in 4, the hours on a Saturday are 8.00am - 14.15pm. On the weeks a Saturday is worked a lieu day is given during the weekLocation: East Midlands Airport for training - and then from homeDuration: OngoingRole:The role requires the provision of information to key customers to ensure that their parcels/shipments can be processed and transit without delay. The advisor is responsible for collating and validating all the information for processing to the courier, whilst maximising sales through service. Along with being the first port of call to key customers tracking their shipments, and initiating traces where applicable.Success Criteria:To be a successful Premier Customer Service Advisor you will need to act as first point of contact forkey customers handling shipping requests providing information and advice on transiting goodsworldwide via phone, email, Twitter, Facebook ,Trust Pilot,company website and Web-chat. To dothis in a way to maximise sales through service whilst delivering the highest possible levels of Customersatisfaction.If you are interested in the customer service advisor role above role please click applyExtra Personnel is acting as an Employment Business in relation to this vacancy.