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Customer Services Representative/Demand Planner

Job LocationDerbyshire
EducationNot Mentioned
Salary24,000 - 26,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

My client based in Alfretonis an innovative manufacturer anddistributer in the UK with a wealth of experience making them market leader in their field.We are looking for a motivated and driven person for this fast paced role as a Customer Service/DemandPlanner. My client offers very competitive Salary along with benefits and services including pension, life assurance, 24 holidays + statutory leave, employee assistance programme, flexible working options, Perkbox, employee discount and lots ofdevelopmentopportunities.Job DescriptionOversees maintenance of total demand requirements based on customer forecast, releases and internal demand requirements for assigned responsibly.Interfaces with customer contact to determine and establish validity of demand requirements and communication of shipment deliveryAssist in measurement setting and monitor of KPIsDefine and maintain appropriate finished goods levels to meet LOG targetsProvide Internal / External communication for all Customer Service / Shipment related issuesProvide visibility and assist in timely resolution / disposition of Quality related issues and customer requirementsCoordination of Product Phase in / Phase outWorking knowledge of LOG processes and functionalityTaking an active role in driving improvement actions within other areas of the business including complaint resolutionRemaining proactive in establishing relationships with counterparts in Marketing, Sales, IT, Planning Logistics, Physical Logistics, Accounting, and Other Departments and understands internal business needsCommunicating and cooperating within a cross-functional environment.Ensure all activities are carried out in accordance with companyprocedures and legislation and taking full account of all relevant Safety, Health, Environmental and Quality requirements. Customer Order Management & ExecutionAbout youMin 2 years business experience within a supply chain and logistics function such as demand planning, customer service or distribution planning in an automotive or consumer products business with emphasis on forecasting and statisticsUnderstanding of supply chain, fulfilment and forecasting models.Excellent IT skills, ERP systems and advanced Excel and system orientatedDiploma degree in Supply Chain or Business would be ideal but not essentialAbility to perform root cause analysis.Demonstrated Project Management skillsExcellent communication and interpersonal skills, including consensus building, meeting facilitation, and presentation skills.Educated to GCSE level in Maths/English at Grade C or above (or equivocal)Proactive feedback mindset and positive approach to tasksProactive self-starter able to work under own direction, a starter-completer, providing ongoing updates and follow project to completionDemonstrate attention to detail with a high degree of accuracyStrong adherence to health, safety, environment and quality standardsDont miss out on this exciting Customer service / Demand planner role APPLY TODAY or call our Nottingham office and ask for Clarefor more information

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