Service Manager - Derby

Job Description

Job Description If you believe that people have a right to choose how to run their own lives, then we would like to hear from you.Lifeways empowers the Service Manager to show a sense of ownership for the services for which they have responsibility and for upholding the Companys Ethics of Excellence.The Service Manager will display a level of confidentiality, judgement and initiative proportionate with the significance of their post to ensure the service is commercial, sustainable and meets the expectations of stakeholders and regulators.An effective leader, you will engage your team, seeking opportunities to improve communication, knowledge, capability and contribution. You will focus our people on the delivery of exceptional care, health and well-being actions specific to the needs andrequirements of each person who uses the service. Along with all employees, The Service Manager will have a caring and supportive attitude towards others which is founded on respect and an effective work style which is responsive, participative and creative.The Service Manager at Alexandra Park will operationally lead transformation and change within the service to deliver the quality improvements required. They will deliver a vision underpinned by clear actions and behaviours to confidently achieve a Goodquality standard (as a minimum). They will lead staff through this change with excellent communication skills, careful coaching and mentoring and through embedding an accountability framework and approach.Key Responsibilities:

• Monitor, report and advise on practices which promote choice, well-being and protection of all individuals in the service.
• Supervise, mentor and act as a positive role model to Team Leaders and Support Workers to ensure effective and efficient person centred service delivery to all people who use the service.
• Work with the Area Manager and Support Functions to ensure that services are commercially viable, sustainable and meet the expectation of external stakeholders and regulatory standards.
• To understand the service specification including expectations on support to be delivered and how to meet this commercially.
• To ensure effective financial administration of the services delivered, including managing commissioned hours of the service and ensuring that any changes in hours are amended through the company process (Billing, Paid for Delivery)
• To create and manage a rota effectively, to ensure that the service meets the needs of the people supported in line with their assessments to ensure that hours delivered meet the commissioned hours. Record all shifts via Lifeways Cold Harbour system ande-tips as per Lifeways procedures
• To understand the resource needs of the service and own the recruitment and selection process, working in partnership with support functions to ensure that services are staffed appropriately.
• To manage the performance of your team, through effective training, coaching, and supervision in accordance with Lifeways Group HR Policies and Processes.
• To manage employee relations issues in accordance with Lifeways Group HR Policies and Processes including but not limited to investigation, disciplinary, grievance, attendance management and capability.
• Be an ambassador for Lifeways and promote our services and work to increase referrals and placements within the area in line with defined business targets.
  • Monitor and report on compliance with health, safety and security regulations and requirements. Undertake regular audits and risk assessments in line with safe practices in the workplace.
  • Develop own knowledge and practice relative to the Lifeways Group Values, continuous service growth and improvement.
  • Participate in rotational on-call system as assigned. In the absence of the Area Manager deputise responsibilities and aspects of their role to ensure the seamless operation of the office and regional services.

• The nature of the job responsibilities may require flexible hours, including some evening and weekend hours. There is a requirement that on occasion you work reasonable additional hours when authorised and as necessitated by the needs of the business.

Experience, Skills & Qualifications:

• Professional Qualification/NVQ Level 5 or NVQ 4 (or working towards).
• Relevant experience within the Health or Social Care Sector.
• Understanding the obligations of commissioned schemes, regulations, local authority and stakeholder funding/billing and the associated administrative procedures.
• Excellent people skills with the ability to communicate with all levels of Lifeways colleagues and senior management across multiple functions.
• Work effectively under pressure with multiple deadlines and conflicting demands with the ability to delegate appropriately.
• Excellent leadership skills with the ability to clearly articulate the team objectives and how they link to the operational goals of Lifeways Group.
• Evidenced ability to drive quality improvements to deliver desired results and transform staff culture
• Excellent relationship management skills with key stakeholders, internal and external, demonstrating ability to influence and communicate to build confidence and trust.

Behavioural Competencies:

Inspires & Motivates OthersDemonstrates commitment to and enthusiasm for the Lifeways Vision and Values and inspires direct reports to do likewise.

Evidences ability to lead, implement and embed positive change in processes and culture.

Developing Self & OthersTakes responsibility for own learning and development in order to perform to full potential and ensures development plans are in place for all direct reports. Demonstrates ability to coach and mentor staff effectively to driveperformance improvements.

Strategic ThinkingUnderstands the Company aims and understands where their role fits into the bigger picture and how they can contribute to longer term thinking

Team working and collaborationRole models open and honest communication with all stakeholders and surfaces differences of opinion constructively. Is proactive in ensuring a free flow of information within the Operations and Support Services virtual team.Collaborates effectively with other Service Managers in the region.Person Centred - Collaborates with others, treats people as equal partner and seeks to overcome obs