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Service Desk Technician

Culture Recruitment Ltd
Job LocationDerby
EducationNot Mentioned
Salary£22,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Technical Support SpecialistLocation: Capital House, Pride Place, Derby, DE24 8QR (Hybrid Working Available)Culture Recruitment is looking for Technical Support Specialist to join the vibrant Head Office of the UKs leading mortgage intermediary, where innovation and customer focus drive our success. Were seeking a dynamic and technically minded individual toplay a key role in supporting our purpose-built in-house system across our growing network of firms.Responsibilities:

  • Be the primary point of contact for system queries, resolving tasks for internal and external users.
  • Diagnose and provide support for IT hardware and software, ensuring efficient problem resolution.
  • Log and manage queries within agreed SLAs, analyzing and reporting on trends.
  • Produce and maintain documentation for software releases.
  • Provide high-level customer service to both internal and external customers.
  • Minimize customer downtime through effective workarounds and solutions.
  • Escalate major incidents to the appropriate personnel.
ESG Responsibilities: Commit to the companys MABology, integrating Environmental, Social, and Governance (ESG) principles into daily activities.About You:
  • Excellent interpersonal and relationship skills.
  • Logical thinking and strong problem-solving abilities.
  • Outstanding customer service skills with a positive outlook.
  • Excellent documentation and knowledge-sharing skills.
  • Ability to translate technology into simple terms.
  • Experience with laptop builds and supporting in-house and external customers.
  • Experience helping users convey information to both technical and non-technical audiences.
What We Offer:
  • A supportive and inclusive working environment.
  • Plenty of learning opportunities, including training courses and lunch & learns.
  • Regular social events and celebrations.
  • Flexible working arrangements, including hybrid working.
  • Competitive holiday allowance, rising with each year of service.
  • Matched Share Scheme and generous employer contributions to the pension scheme.
  • Enhanced Parental Leave, Paid Volunteer Days, and Employee Assistance Programme.
  • Cycle to Work Scheme, Discounts and Rewards Portal, and more!
Where Youll Be Based: Modern offices in central Derby with good transport links, free parking, bike racks, and showers.Additional Support: We are committed to equal opportunities and diversity. If you have specific needs during the recruitment process, please let us know, and well ensure necessary adjustments are made.

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