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Responder/Call Handler

Teqniq Ltd
Job LocationDerby
EducationNot Mentioned
Salary£11.05 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Teqniq is searching for a Responder/Call Handler to work in the public sector.37.50 hours per week.3 month contract.00:09-17:00

  • Work a 24/7 rotational shift pattern covering days, afternoons evenings and nights on a rota basis including weekends and bank holidays 365 days of the year and be required to work an alternative shift patterns as and when the needs of the business require,this may be at short notice.
  • To contribute to the effective running of the service area through attendance at meetings and training events as required including attendance on non-designated working days.
  • To provide a professional call handling service by dealing sensitively with a diverse customer base and by maintaining confidentiality at all times, responding and prioritising emergency telecare calls by assessing the reason for the call, its urgency andto take prompt and appropriate action in accordance with procedures and instructions.
  • Operating the computerised call handling equipment at all times to standards set by the Telecare Services Association (TSA).
TEQ-0623-RQ962692Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibilityto notify teqniq Limited of any hirer who I do not want my details to be passed onto.

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