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Programme Enrolment Consultant

Babington
Job LocationDerby
EducationNot Mentioned
Salary22,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Programme Enrolment ConsultantAre you pro-active and passionate with a caring and support nature with a determination to delivering a quality service for all internal and external customers Are you confident, enthusiastic and willing to engage with learners and employers acrossa national remit to offer information, advice, guidance and support during their journey of Developing Better Futures with BabingtonHere at Babington we pride ourselves on delivering robust training programmes nationally across a variety of sectors and we are looking for a Programme Enrolment Consultant to join our fantastic Customer Experience team to role model our Customer Promiseand embody the pillars of customer experience.If you have a passion for providing a memorable, effortless support service to all of our customers and learners, with a willingness to be part of a dynamic team both remotely and office based then we want to hear from you!Summary of RoleRole model the Customer Promise and Customer Experience pillars to welcome our customers and learners as they start their programmes at Babington. Support the customer engagement teams in submitting accurate and viable starts to ensure an outstandingand efficient enrolment process for managers and learners.Brief summary of principle accountabilitiesDelivery of Customer Promise and Customer Experience Pillars

    • Ensure all learners and employers are provided with a memorable, effortless and personal welcome as they are enrolled with Babington.
    • Ensure the timely contact and connection with learners and employers through Programme Enrolment contact and the provision of marketing and learning materials.
    • Be able to adapt enrolment process and style depending on the needs of the individual and needs of the business this includes telephone, web based, face to face and group enrolments both on and off site.
    • Work closely across the operational business areas to ensure important qualification knowledge is given at enrolment stage including effective Skills Gap Analysis reviews.
    • Ensure there is a structured approach to maintaining employer and learner engagement from Enrolment to preparation for Start of Learning.
    • Engage with learners to provide information, advice and guidance and assist with any issues or concerns at the start of their learning journey.
    • To provide information, advice and guidance to learners/employers regarding progression.
    • Track individual performance and manage own caseload and diary management through effective communication and organisational skills. Personal Development
    • Work collaboratively towards the achievement of the departments targets, Babingtons Strategic Goals and Core Values.
    • Regularly review own performance against core values and competencies, with a willingness to acquire any necessary qualifications or skills pertinent to the role.
    • Implement and maintain own CPPD records to accurately demonstrate preservation of professional competencies and knowledge for vocational area of specialism.
    • To be responsible for ensuring that all personal Key Performance Indicators are consistentlyachieved.
Brief person Specification Essential(E)Desirable(D)QualificationsGrade A-C GCSE in English and maths or equivalent(E)Level 2 Customer Service qualification or equivalent(E) Level 3 Certificate in Information, Advice and Guidance or willingness to acquire(D)Skills and experienceExperience of achieving deadlines and working without close supervision (E)Experience of using CRM and other IT systems (D)Experience of using a variety of media to provide customer service (E)Experience of owning individual performance (E)Passionate and pro-active can do attitude (E)Ability to engage with a wide range of people and teams to fully understand how they work (E)Ability to actively engages with colleagues and as part of a team (E)Ability to be organised and manage own time effectively (E)Excellent troubleshooting and problem-solving skills (D)Takes ownership of issues to provide a resolution for a customer (E)Able to identify opportunities to maximise additional value for our customers across all of Babingtons products and services (D)Ability to manage workload, time and resources effectively (E)Ability to deliver to service and quality standards (E)Ability to set clear expectations with customers and internal stakeholders (E)Ability to remain calm and resilient under pressure, managing themselves appropriately and demonstrating understanding and patience (E)Ability to provide a consistent customer experience for employers, candidates and partners (E)Babington BenefitsMy Babington RewardsBUPA Healthcare25 Days annual leave plus Bank holidaysAdditional annual leave purchase schemeEmployer Pension contributionWe are innovators in Education so why not apply now and join us in Developing Better Futures!

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