Operations Administrator

Job Description

Operations AdministratorDerby, Derbyshire (with remote working options)Are you the ‘go-to’ person in the office The one who typically schedules all the activities and keeps things running smoothlyIf the answer is yes, chances are you’d make a great Operations Administrator!A little about our clientOur client is made up of a team of crack technology experts in the design, delivery and customer service of Cisco solutions. Their focus is high-quality services and support, specialising in Enterprise Network Infrastructure, Collaboration and Security. They are one of only four Cisco Partners in the UK to hold both Cisco Gold and Master Collaboration status.What you will be doingAs the Operations Administrator, you will be responsible for the end-to-end management and delivery of our client’s Concierge service.In this key role, you’ll help customers to hold events via Cisco, the leading enterprise solution for video conferencing, online meetings, screen share and webinars.Specifically, you will:- Liaise with customers to capture the detailed event requirements- Create the event and manage the calendar- Manage registrations- Run test events to ensure the customer is ready for the main event- Host our client’s concierge service for live events- Handle post-event follow ups and reports- Complete customer timesheets for invoicing- Drive customer satisfaction levels across the various business functionsIn addition, you will be responsible for maintaining the Customer Satisfaction rating (CSAT) and Net Promoter Score (NPS) of the business“So, what’s in it for me” you askOur client prides themselves for being a culture-based company buzzing with high energy. Aside from the enthusiastic environment, youll enjoy:- Salary of up to £25,000 per annum DOE- Vitality Healthcare- Company pension- Life insurance- 25 days holiday and statutory (8)- Professional development and career growth opportunities- Awesome team members- Full flexibility regarding remote workingWhat our client will need from youOur client will be looking for someone who’s had previous experience in office admin, customer service, help desk or office support roles. They want someone who’s a great communicator, is comfortable talking to people and knows their way around computers and applications.Some degree of flexibility on working hours is required to accommodate the occasional early start or late finish for an event. And our client definitely needs someone who’s a team player and enjoys the occasional laugh and a bit of fun with the team.You may have previously worked as an Office Administrator, Customer Service Executive, Office Co-ordinator, Helpdesk Advisor, Technical Support Advisor, Business Support Officer, Office Support Assistant, Operations Assistant, or Administrator.How to applyIf this sounds like the role for you, don’t delay. Get your resume to our client now by selecting the apply button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.