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| Job Location | Derby |
| Education | Not Mentioned |
| Salary | 30,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
FRENCH SELECTION UKGerman speaking Customer Service ManagerCustomer Service, Team Leader, Customer Care, Sales Administration, Sales Coordinator, Account Management, Inside Sales, Order Processing, Customer Relationship, Administration, Ticketing System, CRM, Fluent in German, Derbyshire, Czech, Hungarian, Croatian,Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-CroatianSalary: up to £30,000 paLocation: Derby, DerbyshireAt commutable distance by car from Burton upon Trent, Willington, Stafford, Nottingham, Loughborough, Stoke-on-Trent, Lichfield, Tamworth, Macclesfield, Chesterfield, Mansfield, Leicester, DerbyshireRef: 179GC*** Excellent opportunity to work for a fast growing company with great career opportunities and progression ****** Monday to Thursday 8:30am-5:30pm and Friday 8:30am-3pm ***VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 179GC. Applications submitted on our website will come to us in the correct format, which means they will be processed faster & moreefficiently by our team of consultants.The Company:Our client is a fast growing UK company with international operationsMain duties:To manage the day-to-day operations in the customer service departmentThe Role:- To manage a team of customer service agents- To implement policy and procedure to improve the standard of customer experience- To define the rule sets for the ticketing system and ensure a response to customer queries in a timely manner.- To monitor customer ratings online and maintain a high standard- To be the main point of contact for both customer and departmental escalations.The Candidate:- Fluent in German & English- Previous experience in Customer Service Management and as a Team Leader- Confident telephone manners with excellent communication skills- Great attention to details- Problem solving and enthusiastic attitude- Good IT skills and experience with CRM systemSalary: up to £30,000 paFrench Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.
Keyskills :
Customer ServiceGerman