Dental Receptionist/Treatment Coordinator

Job Description

Job descriptionWith more than 20 years of serving the community and getting to know our patients, we are one of Derbys top rated Dental Practices and weve still got so much more to give. Its not all about teeth with us, our vision also includes helping the local communityand charities. So, if youve been looking for a workplace that goes the extra mile then were looking for you too!We pride ourselves on exceptional work, and we establish our teams and culture with exceptional people, and were looking for a dedicated Dental Receptionist to thrive and excel with us. Whether you have dental experience or not, we want to hear from youRECEPTIONISTThe dental receptionist is the first contact point for patients and visitors to our centre. At all times the receptionist should command a professional, friendly and polite manner. As part of the dental team the receptionists role is to assist in the smoothand efficient running of the practice, to adhere to protocols at all times in line with the company strategy, goals and values.RESPONSIBILITIESTeam;

• Provide support to all team members.
• Report all issues of importance to the appropriate people.
• Encourage effective teamwork and appointments.
• Ensure lab work is dispatched to the appropriate surgeries on arrival.
• Sort and deliver incoming mail to appropriate areas.
• Complete any reasonable duties requested by the practice manager.

Customer Service;

• Greet and care for all patients and visitors to the practice in a polite and courteous manner at all times.
• Deal with all enquiries both in person and on the telephone in a polite and professional manner.
• Always be aware of patient confidentiality and data protection.
• Inform Dentist of patients arrival.
• Booking appropriate appointments.
• Taking & receipting of all monies.
• Maintain and accurately file records and update information from patients.
• Ensure all notes and information are available to coincide with appointments and up to date medical history forms are completed and signed.
• Ensure patients receive all necessary paper work and all forms are signed and dated correctly.
• Provide courtesy calls and send out appointments & reminders to patients.
• Proactively deal with all complaints in line with company policy.
• Be fully conversant with all emergency & evacuation procedures.
• Promote a professional image of the company at all times and be knowledgeable about the services the practice provides

Business Focus;

• Appropriately book appointments
• Constantly monitor the appointment book to maximise available appointment time.
• Encourage patients to give as much notice as possible if they need to cancel or rearrange appointments.
• Make courtesy calls to avoid failure to attend long appointments.
• Ensure all monies are taken for treatment, and accounts letters sent as required to avoid debt to the practice.
• Ensure all monies are frequently removed from the reception area and always securely stored at the end of the day.
• Report any equipment breakdowns immediately to the practice manager
• Assist with the compiling of reports and records on practice performance.
• Be aware of all company policies and procedures to ensure compliance.

Environment;

• Ensure that the reception area is clean and tidy at all times
• Ensure waiting areas, corridors; stairs and immediate external areas are kept tidy and free of hazards.
• Always be vigilant and always report any problem or concerns to the practice manager immediately.

PERSON SPECIFICATIONSkills;

• Excellent customer care and communication skills
• Good at working as part of a team
• Able to deliver clear and accurate information.
• Excellent telephone manner

Commercial Skills;

• Ability to use IT and operate a computer based system
• Accurately deal with and balance money
• Use own initiative

Key competencies;

• Customer focus
• Communication
• Team work
• Deliver results
• Planning and control
• Decision making
• Commercial focus

The Person;

• Warm and welcoming
• Keen team player
• Willingness to learn
• An idea sharer

Keyskills :
AdminCustomer ServiceReceptionist Duties