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Customer Service Supervisor

Job LocationDerby
EducationNot Mentioned
Salary23,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Job Role: Customer Service SupervisorLocation: Derby/ Hybrid workingPay Rate: £23,566Hours: 37.5, Monday to Friday 9am-5.30pm, occasional weekendsHarper Recruitment are proud to be working in partnership with leading designer brand - Ted Baker, we are looking for an experienced supervisor to lead a small team of customer service champions. Reporting into the Team Leader, you will play a crucial partin providing a first-class service to their global customer base.This role is initially a 6-month contract to cover Maternity leave, hybrid working is available.What does the role involve

  • Leading a team of customer service agents
  • Compiling staff rotas, dealing with leave requests and arranging cover
  • Allocating tasks and monitoring team progress
  • Conducting performance reviews and 1-2-1s
  • Processing refunds and handling escalation calls
  • Training and helping staff reach their professional goals
  • Operational duties such as sickness reporting
Who are we looking for
  • Proven experience within a supervisory/management role
  • Able to work flexibly to support service demands
  • Customer service background
Want to join this luxury brandstart dates will be ASAP - Submit your CV today to apply!Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do nothesitate to apply for other suitable roles in the future

Keyskills :
"Customer Service Supervisor" "Customer Service" "Leader" "Senior Customer Service" "luxury brand" "Derby"

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