Customer Service Administrator

Job Description

Customer Service AdministratorDerby, DerbyshireWhat you need to bring to the tableIf you dont like talking to customers and vendors, this isnt the role for you. But if you have the ability to quickly pick up our client’s solution portfolio, deliver complex proposals and go that extra mile to deliver outstanding customer experience, you’ll settle into this role just fine.1.Customer service or inside sales experience. You know how to work with customers to give and provide information needed to fulfil orders and resolve issues. A resume glowing with outstanding references and applicable experience will go a long way to securing this role2.Comfortable talking on the phone.This is a customer facing role: the way to speak with customers is over the phone and via email. You know how to sound professional and maintain your calm3. Youre inquisitive.You have a passion for learning about products and can articulate them with perfection to customers4.CRM Experience.You have experience with a ticketing system, ideally Connectwise Manage (of course, our client also provides training on how they use their systems)5.Youre organised.Theres a difference between saying youre organised and actually being organised.6.The ability to have a laugh and work as part of a team.What’s the point if you can’t have an occasional laugh and bit of fun with your work friends!How our client will help you make the most of your skillsNaturally, youll have the tenacity to work independently. But that doesnt mean you wont have our client’s support. They provide full training on their process as well as their product ranges, and the pros and cons of different solutions. Theyll also train you in how to use their case management and quoting systems.Your Team Lead is there to provide help when you need it and leave you alone when you dont!This isnt a sales role. You dont have to do cold calling (our client has a specialised inside sales team for that!) however, they do expect you to help guide customers to come up with the best possible solution for their requirements.Work with the industry leaderOur client is a team of crack technology experts in solution design, delivery and customer service. Their focus is high quality services and support, specialising in Enterprise Network Infrastructure, Collaboration and Security. They are one of only four Cisco Partners in the UK to hold both Cisco Gold and Master Collaboration status.Our client’s engineers and solutions architects are accredited to the highest standards to ensure the company is always implementing the best proven and tested solution to their clients. The leadership is headed by two former Cisco employees, Mark Lamont and James Baly, and, under their leadership, our client has enjoyed a loyal and diverse client base which has allowed them to experience year on year growth since their inception in 2006.As the leader in the UK Cisco channel, our client is looking to expand their team so they can continue to increase their market share. They are seeking an accomplished, articulate Customer Service Administrator to join their bright, tight-knit team and help them grow.“So what’s in it for me,” you askOur client prides themselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, youll enjoy:- Competitive Salary (Subject to Experience)- Vitality Healthcare- Company Pension- Life Insurance- 25 days’ holiday and statutory (8)- Professional development and career growth opportunities- Awesome team membersIf we still have your attention, here’s how to applyIf you’re interested, don’t delay. Select the apply button and get your resume to our client.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Care Advisor, Customer Representative, or Customer Service Rep.