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Complaints Investigator

Macildowie Recruitment and Retention
Job LocationDerby
EducationNot Mentioned
Salary23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Complaints InvestigatorDerby (Hybrid)£23,000.00PermanentFull-TimeMacildowie are thrilled to be partnering alongside a Financial Services business in Derby.Our client is expanding their ever-growing resolutions team and is in search for their next Complaints Investigator.This is a full-time, permanent positon working Monday to Friday between the hours of 09:00 - 17:30. They also offer an attractive hybrid working model, with the requirement to work 3 days in their newly refurbished office and the remaining 2 days from home.Role & Responsibilities:

  • Identify and investigate financial complaints handled by the business and third parties.
  • Ensure fair customer outcomes whilst providing excellent customer service at all times.
  • Liaising with firms and advisers to obtain relevant client files and case reports.
  • Maintain spreadsheets for audit trails and producing market intelligence.
  • Provide recommendations for complaint resolution and draft responses.
The Successful Candidate:
  • Self-motivated with the ability to demonstrate a positive "can-do" attitude.
  • Exceptional communication skills both written and verbal.
  • CeMAP qualified would be highly desirable.
  • Organised with a solution-led mind set.
  • Experience within financial services; preferable Mortgage or Insurance is essential.
Perks & Package:
  • Competitive market salary.
  • 31 days annual leave with the option to buy/sell, plus never work your birthday again!
  • Discounted private medical insurance.
  • Excellent Learning & Development opportunities.
  • Regular social events including Summer/Christmas parties.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidatesthere is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We cant provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majorityof the regions premier employers. To search for all of our live jobs please visit us at macildowie.com.

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