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Job Location | Derby |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Joining the TUI Operations Team, you’ll be the friendly face who our customers can depend upon when faced with uncertainty on the day of travel at UK airports – be that during periods of disruption or when navigating the varying complex travel protocols.You’ll be working closely with our internal teams within the UK airports and head office to support our customers and ensure they have a seamless UK airport experience.At the first step of a customer holiday, you will be responsible for solving issues on the spot, face to face, for our customers on the day of travel, using the application of pre-determined customer policies. Working on a shift pattern basiswhich includesweekends, nights and bank holidays; you’ll be supporting the wider Customer Operations Team in the initial response to customer operational disruption whilst protecting the TUI brand. Shifts can be up to 12 hours and may change according to the flight programfrom winter to summer. You may also be required to support nearby airports or support customers through other areas of the business.Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting global team.We have a number of vacancies across our UK airports on a full time basis.There are fixed term opportunities which run from April – October 2023 and permanent positions available.We anticipate a high volume of applications for these positions, so to avoiddisappointment please submit your application at your earliest opportunity.If shortlisted, the first stage of the process will be a quick (20-30 minutes) telephone call to cover all the initial questions. In the application please state your availability of days and times for that phone call to take place.PLEASE NOTE THAT THE START DATE FOR THIS ROLE IS 17TH OF APRIL 2023.ABOUT THE JOB