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1st Line Support Engineer

Cordius Ltd
Job LocationDerby
EducationNot Mentioned
Salary20,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Cordius is working with a renowned IT MSP based in Derby, Pride Park. They are going through a wave of expansion and are currently looking for 1st Line Support Engineers to join their team.Location: Derby, Pride ParkSalary: £20,000 - £23,000Hours: Mon - Fri, 13:00pm - 22:00pm OR Mon, Tues, Wed, Fri, Sat - 12:00pm - 21:00pmThe successful candidate will be responsible for the delivery and coordination of IT services to companys national and international customers and partners - in return, company will offer excellent development opportunities and provide full training.Responsibilities:

  • Answer client requests via telephone and email
  • Maintain a customer focused service though the lifecycle of each ticket by managing customer expectations by keeping customer informed of progress
  • Triage and troubleshoot customer issues with first class telephone support, gathering and analysing information to identify and resolve as quickly as possible
  • Classify tickets accurately and prioritise In lines with Service Level Agreement
  • Log service desk tickets, ensure all information is correctly captured, assign the correct priority and status to the ticket
  • Liaise with external support companies and suppliers where necessary
  • Update tickets accurately and ensure tasks are progressed through to a satisfactory conclusion
Experience/ Skills:
  • Practical experience of technology OR 1 Years experience of End User IT Support Experience
  • Active Directory Admin skills/ experience
  • Azure and SharePoint backend experience
  • Outlook troubleshooting - sync Issues and e-mails experience
  • Desktop support on Microsoft Windows & Office application stack
  • Previous customer service skills
  • Good problem-solving skills and analytical and diagnostic skills for problem resolution and root cause analysis
  • Good working knowledge of Microsoft products (Outlook, Excel, PowerPoint, etc.)
  • Ability to work as a part of a team and own initiative
  • Ability to prioritise tasks and projects
  • Accuracy and attention to detail
  • Highly motivated, flexible and committed attitude who enjoys working in a fast-paced environment
  • Able to understand and follow standard documented processes

Keyskills :
Active DirectoryOutlookSharePointWindows AzureDesktop Support

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