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1st Line Support

Lorien
Job LocationDerby
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

1st Line Support Lorien are currently looking for a 1st Line Support Engineer to work with a leading managed service provider based in Derby on an initial 6 month contract.As 1st Line Support, you will:

  • Be the first point of contact for incoming calls and issues
  • Responsible for logging detailed and accurate tickets
  • Following the knowledge-based documentation to support your resolution steps
  • Escalate issues to senior team members when necessary
  • Ensure all calls are handled with a customer centric approach
  • Carry out tasks within a timely manner to ensure agreed SLAs are met
  • Be self-motivated, work in an organised manner
  • Strive to meet and exceed team expectations.
We are looking for a 1st Line Support with a combination of the following skills:
  • Strong 1st line experience - providing both remote and deskside support
  • Confident user of Active Directory, O365, Windows 10, SCCM, Azure, SharePoint and Sophos
  • Proven experience of using Incident Management Systems
  • Strong track record of providing exceptional customer service
  • Experience working in a pressurised, fast-paced environment will ensure you hit the ground running
If you would like more information please feel free to call me on or apply within!C60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

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