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1st Line Service Desk Engineer

REED
Job LocationDerby
EducationNot Mentioned
Salary£23,000 - £245,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

1st Line/ITIL/Active Directory/Windows/Microsoft/365/Infrastructure/Networking/MSOffice/ServiceDeskType - PermanentSalary - Up to £24,500Location: Derby A large UK organisation with bases in the Midlands are going through a period of expansion and have the opportunity for a brilliant 1st Line Support Engineer to join an established team of 1st Line Engineers. This is a great time to join an expanding company with a growing team of great people.This company genuinely offers their employees a progressive career long term so if you have ambitions and drive to progress beyond a 1st Line Support Engineer role then wed like to hear from you!Competitive benefits package on offer !Key Skills/Experience

  • 12 to 18 months Service Desk experience as a minimum
  • Active Directory experience
  • Experience of managing volume tickets
  • Excellent Telephone Manner , highly personable
  • ITIL proficient
  • Be able to demonstrate an awareness across infrastructure disciplines, e.g. Office 365, Networking, Servers, Datacentre / storage area networks.
  • Basic understanding of configuring Windows PCs and hardware set ups.
  • Strong Knowledge of Windows, MS Office, business applications and experience of troubleshooting.
  • Calm and resilient and able continue to provide excellent levels of customer service in pressurised and challenging circumstances.
  • A team player, working effectively with others in the team and across team boundaries, forming partnerships both within and outside the organisation.
  • Passionate about customer service and delivering business benefits.
  • An appetite to learn about new technologies and skills.
  • Demonstrable customer support experience, preferably in an IT Service Desk and supporting complex large- scale enterprise environments.
  • Strong phone contact handling skills and active listening skills.
    • Benefits:28 days holiday plus bank holidaysLife AssurancePension matched up to 9%Plus many more!Service Desk is open 8-6pm and the successful person will work on a shift basis.If youre have the relevant experience and want to progress your career within an employee focused environment who care about your professional development, then please apply via the relevant links today!

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