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Human Rescources Case Manager

Iceland
Job LocationDeeside Industrial Park
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. We are looking for an HR Case Manager who is looking for the next step in their career to join our busy HR team. This is 12 month fixed term contract Purpose of the role:To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business. To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications. To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework.Key Tasks;

  • Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders
  • Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
  • Provide support to Managers or act as HR lead on complex people matters, including hearings and appeals
  • Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures and guidelines
  • Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required
  • Reviewing and preparing (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required
  • Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately
  • Work collaboratively with your field-based Case Manager colleagues to ensure consistency of approach and application of precedent
    • Skills and Experience:
  • Proven track record of managing a range of complex HR cases
  • Demonstrable, comprehensive up to date working knowledge of UK employment law and legislation and its’ implications for employers
  • Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own
  • Demonstrate strong partnership working with a variety of stakeholders
  • Ideally CIPD qualified (Level 7)
  • Experience of applying a commercial and pragmatic approach to providing HR risk based solutions to difficult issues that arise within challenging situations
  • Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback
  • Can evidence building capability within a coaching framework
  • Good analytical and problem solving skills
    • Make a difference to your career at Iceland, we expect a lot but you’ll get a lot back in return. We will help you to grow and develop your career and give you the freedom to show that you really care. Our benefits package includes:
  • A very competitive salary with an excellent benefits package
  • 25 days holiday, plus 8 days bank holiday
  • Flexible working
  • 10% store discount, 30% discount with Club Individual Restaurant Group
  • Free parking onsite
  • Double discount weeks
  • Highly subsidised restaurant onsite with our own Michelin Star Chef!
  • Subsidised Costa onsite
  • Discounted gym membership
  • Charity fundraising events
  • Educational sponsorship
  • Enhanced maternity/paternity leave
  • Long service awards
  • Reward & recognition
  • Rewards discount / cashback scheme at over 150 retailers. Categories including shopping, electricals, holidays, restaurants, insurance, and more!
    • Be Proud. Be brave. Be everything that makes us different. Be Iceland. Required skills
  • Advisory
  • Employee Relations
  • Onsite

    • Keyskills :
    Employee Relations

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