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Contact Centre - Telesales Executive

Job LocationDeeside Industrial Park
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Telesales Executive£19,988Plus up to £600 monthly bonus Deeside Contact Centre5/7 days, 37.5 hours per week to include a weekend Rota. When working on the weekend, you will get a day off in the week. WE ARE GROWING - COME AND BE A PART OF A BUSINESS THAT IS BOOMING!Your local pub, your favourite restaurant, your childrens schools all have one thing in commonBrakes. There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants,pubs, hotels, schools, hospitals and care homes in every corner of the UK. Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding thenationWe are currently recruiting a talented and results driven Telesales Executive to join our busy contact centre team in DeesideThe role:If you thrive working in a hive of activity, love the buzz of knowing that every call means a sale and enjoy enhancing the customer experience, then youll love working as a Brakes Account Executive. Theyre the people who make it happen for our customers ensuring that ordering is easy, whilst upselling products that will enhance the customer experience. You will be a brand ambassador who manages customer relationships to develop profitable sales growth through our existing customer baseYoull naturally promote and embrace our inclusive team environment and were sure youll have some fun along the way!

  • To drive profitable sales growth by managing inbound and outbound scheduled contacts with our customers to promote Brakes products and services through fantastic question and understanding of your customers needs.
  • Being self-motivated in delivering a high productivity and sales performance to meet and exceed incremental and upsell targets
  • Develop a good knowledge of competitor activity, understand customer needs and maintain ongoing relationships
  • Deliver exceptional customer service to customers at all times, drawing on all available resources
  • Add value, build loyalty and lifetime value by proactively contacting customers to minimise churn and collate insights into customer lifecycle
  • Liaise with ASM/AM as required to nurture and retain customers
  • Capture accurate information on system and supporting tools
  • To assist in the achievement of departmental KPIs
  • To meet and exceed quality targets in line with the Quality Framework
You: Youll live and breathe Customer First, with an innovative and agile approach to identify new ideas and

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