Customer Relations Manager

Job Description

We are excited to be recruiting for aCustomer Relations Managerto join our Sales & Marketing team,The Customer Relations Manager will carry outdirect sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.Main responsibilities:• Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.• Support home visits during the initial stages of the enquiry process.• Effectively track enquiry/referrals from initial contact through to final decision.• Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.• Activity reporting to the Home Manager and Regional Director as agreed.• Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.• Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.• Support the creation of marketing collateral.• Attend and carry out presentations at external customer meetings and internal meetings with other company functions.Knowledge and experience:• Excellent communication skills• Strong commercial background with experience in lead generation• Demonstrable successful salesrecord• Ability to develop and nurture relationships with customers and key internal/external stakeholders• Ability to work against targets and deadlines• Previous experience in social care highly desirable but not essentialAt MMCG we offer a variety of benefits, including:Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discountsVectis Card – instant discount cardPension Scheme with NestPersonal car leases via salary sacrifice*/**25 days holiday plus bank holidaysHoliday Flex – purchase additional holiday**Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child paymentFlexible working patternsCycle to work scheme*/**Recommend a friendService recognitionTraining support and development opportunitiesEmployee Assistance ProgrammeWellbeing supportDiscounted gym membershipEligible for a Blue Light CardSubsidised BHSF Sick Pay CoverBHSF, Life Cover, Cancer Cover, Personal Accident CoverFree The Company Shop membershipFree Will ServiceConcerts for Carers*Benefits require completion of a 12-week probationary period before they can be accessed.**Benefit subject to deduction not taking colleague below National Living WageIf this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team!