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| Job Location | Dartford |
| Education | Not Mentioned |
| Salary | Salary not specified |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
An opportunity has arisen for a Weekend Customer Service Advisor to work within our Out of Hours Call Centre in Dartford, supporting our clients with service delivery out of normal working hours.Duties will include answering incoming calls, resolving technical queries (or escalating to our service/repair engineers), sales enquiries and general administration tasks. Comprehensive training will be provided.Ideal candidates will have previous Customer Service and administration experience and be computer literate with good Word/Excel skills, and have a good telephone manner.The working pattern for this role will involve working Saturday and Sunday between 06:45 and 22:30, with occasional cover at Bank Holidays. There are four shifts within the work pattern and you will need to be available to work the full shift pattern as well as being able to work every weekend.Due to the hours required, this position would not be suitable for individuals who are already working fulltime.To enable you to effectively deliver in your role, comprehensive training will be provided and the training will take place during weekday evenings-Monday to Thursday between 18:00 to 21:30- .During the two-week training period, you will not be required to work at the weekend.Responsibilities:To be responsible for taking calls from all Stannah customers and dealing with the query in the relevant mannerDealing with complaints and following the escalation processLogging of calls and issuing engineer call outsRecording and distribution of sales enquiries Message taking and distributionGeneral administrationCompany InformationWe are a company who are pioneers of forward thinking, we never forget that vital to our success is the amazing people who work for us and the commitment we have to our customers. Wehave carefully selectedfollowing benefits which complement our employees lifestylesBenefits Include 25 days holiday + the option to purchase up to another 5 days + additional long service holidayCompany Benefits Discount/ Rewards Scheme- including cinema discounts, annual free flu jab, discounted hotel and theme park stays and discounts off many high street shops.Quarterly BonusSubsidised PensionHealth Cash Plan covering routine treatment and prescriptionsCycle to Work SchemeFree onsite parkingEmployee Assistance Programme