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Customer Liaison Coordinator

Insight Select Ltd
Job LocationDartford
EducationNot Mentioned
Salary£24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Coordinator / Full time and part time available / PermanentMy client, a leader in luxury products for high spec interiors, are looking for a Customer Service Coordinator to join them on either a full time or part time basis. Within this role you will offer after sales support and assist with orders whilst in process.As a Customer Service Coordinator, you should also ensure any technical issues are resolved and rectified, whilst ensuring the customer is kept up to date throughout the process.Role and Responsibilities:

  • Be the main point of contact for customers in relation to order queries
  • Always provide exceptional levels of customer service
  • Process purchase orders and ensure invoice is correctly inputted into the system
  • Ensure stock levels are maintained and kept up to date
  • Communicate with relevant teams, merchants and suppliers
  • Advise clients on product information and recommend alternate products where possible
  • Build long lasting relationships with customers to ensure returned business
Essential Skills:
  • Previous experience in customer service ideally from a phone based role
  • Excellent customer service skills in any situation
  • Relevant product knowledge would be desirable / the ability to pick up knowledge quickly
  • Highly organised and detail orientated with excellent written and verbal communication skills
  • The ability to work to tight deadlines
  • Previous experience with Salesforce and Sage – Desirable
Package:
  • £24,000 basic salary
*There are full time and part time positions available – Part time will need to be in the office 3 days per week. Salary will be prorated*
  • Fully office based
  • Modern offices
  • 21 days holiday plus bank holidays and tenure
  • Discounted gym membership and healthcare benefits
  • Free onsite parking / easily accessible by public transport
Customer Service Coordinator / Full time and part time available / Permanent

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