Care Planner/Coordinator

Job Description

Job Title: Care Planner/CoordinatorLocation: Dartford Hours: Up to 28 hours a week hours, days and times to be agreed (plus on-call expectations)Salary: £22,000 - £23,500 (salary is dependent on experience and will be pro ratad depending on hours contracted)Any Care calls attended during office hours 9-5pm will be considered to be part of the role and covered by the salary indicated. As part of the role the successful candidate will be expected to be able to deliver care in an emergency (full training willbe given). If care calls are attended between 7-9am or 5-10pm, payment will be made for each visit between these times at the Carer rate. Holding a valid UK driving licence and access to a car is desirable, however other travel arrangements are possible andwill be taken into consideration.Life at Prestige:People are at the very heart of Prestige, and we want to make life better for them. As a Care Planner/Coordinator, youll grow and develop in an exciting business that puts people at the centre of everything we do.Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.Your role at Prestige:We are looking for a dynamic Care Planner/Coordinator with solid planning and rostering experience that is matched to a flexible, enthusiastic and can-do attitude to join our Dartford team.You will be assisting and supporting your Branch Manager in ensuring that key business and compliance targets are met.The role of Care Planner/Coordinator is always to promote Prestige Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance and safetystandards.The success of this role will be measured by:

• Member utilisation targets are achieved
• Effective shift rostering including forward planning resulting in all clients having suitably allocated carers
• Identifying business growth opportunities
• Forming strong relationships with the Carers
• Business KPIs met

Responsibilities:

• Ensuring that all client visits are covered on a daily basis.
• Organise Quality Visits for the Field Care Supervisors & Field Care Managers.
• Liaise with Branch Nurses to support the assessments, training, and competencies of Complex Packages
• Provide excellent customer service levels to internal and external users of the business.
• Ability to liaise with a variety of healthcare professionals, social workers, and case managers.
• Ensure compliance with all office systems and procedures.
• Take ownership of area and work in collaboration with the other care planners to ensure care is covered.
• Communicate with our frontline colleagues regarding changes relating to clients needs.
• Maintaining great relationships with existing clients and colleagues
• Identify new business opportunities to support growth with the Branch Manager
• Work in cooperation with members of multi-disciplinary health teams so as to maximise opportunities for clients care needs.
• Ensure the effective placement of frontline colleagues to meet client needs
• Prepare ad hoc reports as and when required
• Undertake the on-call rota and provide 1:4 weekend cover
• The role is branch based but may require some travel to other branches/sites to meet the needs of the business.

General Responsibilities:

• Support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Skills and qualifications were looking for:

• Confident in promoting the branch
• Self-motivated
• Computer literate
• A passion for managing and driving excellence
• Excellent organisational skills
• Understands target setting and performance
• The role requires a pro-active response to building key relationships
• Ability to manage change
• A commitment to equal opportunities and diversity
• Demonstrates the behaviours associated with Prestige Nursing & Care values

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years service (pro ratad)
• An additional day off for your Birthday
• Blue Light Card
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture.
• Refer and receive for £500 with our Whos your plus one incentive - T&Cs apply

Please note:In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminatesagainst any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.We reserve the right to close this position early.