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Customer Service Representative Fleet

Job LocationDarlington
EducationNot Mentioned
Salary18,000 - 20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service RepresentativeFleet Compliance - Darlington Salary up to £18,500 per annumWorking hours: 37.5 per week, alternating weekly from 8am to 4.40pm & 8.30am to 5.30pm, Saturday 8am to 12pm as requiredBenefits including

  • 23 days holiday plus Bank Holidays and 1 day for your Birthday
  • Workplace Pension and Life Assurance
  • Employee Assistance Programme
  • Cycle to Work Scheme
  • Employee Referral Scheme
  • Free Car Parking
This is an exciting opportunity for an ambitious, customer service professional to join one of the UKs leading vehicle rental specialists as a Customer Service Representative and bring to life the Northgate experience for our customers. The key purpose ofthis role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, a key attribute for success is the ability to effectively manage your own workload, contacting existing vehicle hire customersto arrange vehicle servicing and MOTs, adhering to contractual obligations.About youYou come from a customer-focused background and able to adhere to processes within the department working towards KPIs and deadlines.
  • You will have some vehicle rental/service booking experience and/or technical knowledge (although not essential)
  • You are a people personexperience preferable within a contact centre environment - you put yourself in your customers shoes and communicate well with them in sometimes-difficult situations.
  • You are comfortable using office-based IT systemsensuring systems are updated and responding to email queries.
  • You have a confident and professional telephone manneryou will be able to confidently communicate to many different types of people at different levels.
  • You get involved in every part of our businessyou take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
We offer
  • A competitive starting salary and company benefits including employee assistance, life assurance, pension, retailer discounts, bike to work scheme etc.)
  • A clear career development pathway and our commitment to supporting your professional development through in-house and industry-recognised training.
  • A forward-thinking, customer service environment
Be part of the future of vehicle rentalPress the Apply button now to start your application.

APPLY NOW

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