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| Job Location | Daresbury |
| Education | Not Mentioned |
| Salary | 20,000 - 24,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
IT Support Analyst / Customer Service Advisor, Location; Hybrid home working / Daresbury office (or fully office based if preferred). Working pattern: Full time shift pattern (8.5 hour day including lunch) covering hours between 07:00 and 21:30. Shift detail to discussed at screening.Reward package: £20k - £24k salary depending on experience,24 days holiday, increasing with service. BUPA Health Plan, referral schemes, excellent learning, development, and career opportunitiesWe have an exciting opportunity for an IT Support Analyst to join a leading IT support provider. The company are a forward-thinking technology group and can offer excellent training and career development opportunities. We are keen to hear from candidateswho can demonstrate excellent customer service skills and are keen to consider candidates from a range of backgrounds, including Technical Support, Helpdesk, IT Support, Customer Service Advisor or a recent college / university graduate who is looking to starttheir career. Full training will be provided.The role:Working as part of a team on the Service desk, you will play a key role in the delivery of high-quality support, providing exceptional customer satisfaction and a personalised service. Answering incoming telephone calls Being the first point of contact for escalated issues, questions, or concerns Provide exceptional communication between the ServiceDesk (s), end users and resolver groups Resolution and fulfilment of Incidents and Service Requests according to priority Effective ticket Management - Update and Resolution of Tickets Ensuring that the Incident continues to be worked on and is resolved within the specified SLA Perform initial diagnosis of all Incident Records with an aim of achieving First Contact Resolution (FCR) Escalate Incidents to the appropriate team when not able to achieve First Contact Resolution Raising Work Orders for engineer attendance and assisting if necessaryThe ideal candidate will have: Relevant skills / experience E.g. Technical Support, Helpdesk, IT Support, Customer Service Advisor or a recent college / university graduate who is looking to start their career in IT. Excellent customer service and communication skills. Aptitude to learn new skills and a desire to explore IT technologies Basic understanding of IT packages and systems. Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards.If this sounds like the opportunity you have been looking for then please apply attaching your CV.This role is working for an equal opportunities employer who value diversity and inclusion.Key words: Customer Service Advisor, Technical Support, IT Helpdesk, IT Support Analyst, 1st Line Support, IT Support.