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| Job Location | Dalkeith |
| Education | Not Mentioned |
| Salary | £14.47 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
Venesky-Brown’s client, a public sector organisation in Midlothian, is currently looking to recruit a Housing Assistant for a 6 month contract on a rate of £14.47/hour PAYE. This role will be a hybrid of working at home and in the office.Responsibilities:- Act as the main contact point and co-ordinator of telephony contact for the Housing Services Team. - Interview and assess customers when accepting housing applications to the Common Housing Register. - Explain other housing options / tenures available, as per the organisation’s web based housing options guide. - Explain the organisation’s online house exchange service (Homeswapper). - Make referrals to other external services and other departments. - Accurately and timeously process housing application forms. - Assess housing applicants’ needs, including points calculation and list categorisation, in accordance with the organisation’s Housing Allocation Policy. Collate this information for checking by another team member. - Maintain the organisation’s Common Housing Register, review housing applicant circumstances annually. - Update change of circumstances for housing applicants and notify other teams. - Upload photographs to Homeswapper website. Determine eligibility of requests to swap houses and request tenancy reports. Refuse applications where appropriate. - Approve applications for garage lock ups, garage sites, maintain and review waiting lists and allocate when available. Update Capita Housing system and notify technical staff when available to allocate. - Ensure all necessary paperwork is obtained and notes added to operating systems for audit purposes, performance monitoring and statistical reporting. - Create spreadsheets where required to monitor service improvements and provide performance information to customers. - Develop and maintain links with other service providers and services dealing with individuals eg social work, education, property services and external agencies eg police, tenancy support services, housing associations & local authorities. - Assist the Housing Services Team Leader and Housing Officer Team to discharge duties as required. - General office duties, collection and delivery of mail, order stationary, organisation of various meetings and subsequent distribution of minutes as required. Essential Skills:- Homepoint Level 2 or 2 Highers, including English, or SVQ equivalent combined with necessary experience.- Knowledge of MS Office or similar Spreadsheet and Word processing applications, Capita, W2, Integra, and Uniform. - The jobholder must have previous experience in working in housing and be able to demonstrate they have extensive knowledge of housing options available and Local Authority’s policy and procedure and a range of intervention for social needs of tenants.Desirable Skills:- A diploma in Housing Studies is a desirable qualification.If you would like to hear more about this opportunity please get in touch.