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Customer Service Helpdesk Advisor

Pertemps Scotland
Job LocationDalkeith
EducationNot Mentioned
Salary10.00 - 10.73 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time or part-time

Job Description

Pertemps are working in partnership with Scottish Qualifications Authority and have multiple Customer Service/ Helpdesk Advisor roles available.Based at SQA Shawfair, the location is easily accessible from Midlothian and Edinburgh with free parking/ bus station - only 20 minutes from City Centre.We are looking for a enthusiastic applicants that will deal with incoming calls from markers in relation to eMarking during the upcoming main exam diet for 2022. Working in a fast paced service environment the successful candidate will take ownership foreffectively solving customer queries and providing an excellent service.

  • Starting 16th March 2022 on a 3 month temporary contract
  • £10.00- £10.73 per hour
  • Various day time, evening and weekend shifts available
Shift Patterns Available - your preferred shift will be allocated
  • Monday to Friday 8 am to 4 pm;
  • Monday to Friday 11 am to 7 pm;
  • Monday to Wednesday 1 pm to 9 pm and Sat to Sunday 9 am to 5 pm;
  • Tuesday to Thursday 1 pm to 9 pm and Sat to Sunday 9 am to 5 pm;
  • Saturday and Sunday 9 am to 5pm
Main Duties
  • Manage large amounts of inbound calls and emails in a timely manner
  • Identify customers needs, clarify information
  • Record all conversations in our CRM system in a comprehensive way
  • Build good working relationships in order to engage with customers and colleagues effectively
  • Frequently attend ongoing training and briefs to improve knowledge
Skills Required
  • Previous experience in a contact centre/customer services/support role desirable
  • Must be able to communicate appropriately and effectively with clarity both verbally and in writing
  • Ability to work with accuracy and with an attention to detail
  • Strong phone and verbal communication skills
If you are interested in this opportunity, please apply now or call Dion in the Pertemps Edinburgh branch for a chat - we look forward to hearing from you!

Keyskills :
AdvisorCustomer Service

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