Customer Service Advisor

Job Location	Dalkeith
Education	Not Mentioned
Salary	10.73 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Pertemps are working in partnership with Scottish Qualifications Authority and have Customer Service/ Helpdesk Advisor roles available.Based at SQA Shawfair, the location is easily accessible from Midlothian and Edinburgh with free parking/ bus station - only 20 minutes from City Centre.Working in a fast paced service environment the successful candidate will take ownership for effectively solving customer queries and providing an excellent service.

Starting ASAP
Until Mid-October initially
£10.73 per hour
Full time/Part time shifts available

Shift Patterns Available

Monday to Friday 8:30am-4:30pm
Saturday & Sunday 9am-4pm

Main Duties

Manage large amounts of inbound calls and emails in a timely manner
Identify customers needs and clarify information
Record all conversations in our CRM system in a comprehensive way
Build good working relationships to engage with customers and colleagues effectively
Frequently attend ongoing training and briefs to improve knowledge

Skills Required

Previous experience in a contact centre/customer services/support role desirable
Must be able to communicate appropriately and effectively with clarity both verbally and in writing
Ability to work with accuracy and with an attention to detail
Strong phone and verbal communication skills

If you are interested in this opportunity, please apply now or call Dion in the Pertemps Edinburgh branch for a chat - we look forward to hearing from you!

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