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Administrator - Housing Assistant

Job LocationDalkeith
EducationNot Mentioned
Salary£14.47 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Position: Housing AssistantLocation: EH22 AreaSalary: £14.47 per hourWorking Hours: Monday-Thursday: 9:00 am - 5:00 pm, Friday: 9:00 am - 3:30 pm (with lunch break)Our client is a forward-thinking organization committed to providing high-quality housing services to the community. We are currently seeking a dedicated and skilled Housing Assistant to join our clients team based in the EH22 area.Key Responsibilities:

  • Act as the main contact point and coordinator for telephony contact within the Housing Services Team.
  • Provide housing options advice to a diverse range of customers, including:
  • Interviewing and assessing customers during the acceptance of housing applications to the Common Housing Register.
  • Explaining clients Housing Allocation policy.
  • Clarifying other housing options and tenures available using clients web-based housing options guide.
  • Explaining the clients online house exchange service.
  • Make referrals to external services and other departments.
  • Accurately and promptly process housing application forms.
  • Assess housing applicants needs, including points calculation and list categorization, following the clients Housing Allocation Policy.
  • Maintain the Common Housing Register, reviewing housing applicant circumstances annually.
  • Update change of circumstances for housing applicants and notify other teams.
  • Upload photographs to the clients online house exchange service, determining eligibility of house swap requests and requesting tenancy reports.
  • Approve applications for garage lockups and sites, maintain and review waiting lists, and allocate when available.
  • Ensure all necessary paperwork is obtained, and notes are added to operating systems for audit purposes, performance monitoring, and statistical reporting to the Scottish Government.
  • Create spreadsheets when required to monitor service improvements and provide performance information to customers.
  • Develop and maintain links with other service providers and services, collaborating with social work, education, property services, police, tenancy support services, housing associations, and other local authorities.
  • Assist the Housing Services Team Leader and Housing Officer Team in discharging duties as required.
  • Perform general office duties, including the collection and delivery of mail, ordering stationary, organizing meetings, and distributing minutes as required.
  • Undertake any other appropriate duties as directed by senior staff.
Essential Skills & Qualifications:
  • 2 Highers, including English, or SVQ equivalent combined with necessary experience.
  • Proficiency in MS Office or similar spreadsheet and word processing applications.
Please apply using your CV on this advert.

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