Amazon Fresh Lead Retail Associate

Job Description

Job summaryAmazons culture of inclusion is reinforced within our Leadership Principles, which encourage colleagues to seek diverse perspectives, learn and be curious, and earn the trust of their co-workers. We believe that building a culture that is welcoming and inclusiveis integral to people doing their best work and is essential to what we can achieve as a company. We welcome candidates from diverse backgrounds to build a supportive and inclusive workplace. We take steps to ensure our colleagues have a sense of belonging,value, and opportunity. We offer a wide range of competitive benefits to all employees and we will support flexible work and part-time options wherever we can to suit your lifestyle. You can read more about Diversity and inclusion and the benefits we offerat aboutamazon.comWho are weInterested in joining a new exciting venture Curious to be at the heart of where innovation meets customer obsession Recently launched in the UK, Amazon Fresh Stores is the first convenience grocery store to offer Just Walk Out (JWO) Technology in the UK.Our checkout-free shopping experience is made possible by our JWO Technology, which automatically detects when products are taken from, or returned to the shelves, and keeps track of them in a virtual cart. When youre done shopping, you can just leave thestore. Shortly after, well charge your Amazon account and send you a receipt. Designed and custom-built by Amazonians, JWO uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA!We are incredibly proud of our selection too. We offer a mix of everyday essentials, local favourites and seasonal items we think youll want and love, all at great prices. Were also excited to offer delicious ready-to-eat and ready-to-heat meals. Our goalis to be Earths most customer-centric company and we are just getting started. We are looking for people who want to join an ambitious, innovative and customer obsessed program.Who are youAs a Lead Associate, you will be the face of Amazon and contribute to a vibrant store culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks,willingness to learn new things, and a commitment to delighting our customers. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities.What You Do: Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team. Provide ongoing training in areas including product knowledge, product quality training, and store operations, and assist manager in identifying training needs. Maintain a key to the store and open and close the store following the proper procedures. Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate, training, deploying labor, and ensuring theteam takes required breaks and lunches. Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance. Participate in associate onboarding and in associate interviews as required. Ensure consistent execution of inventory workflow processes, guiding associates as needed including receiving, stocking and replenishing product. Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge. Utilize inventory management systems to scan, process, and count product. Be responsible for ensuring store and all surfaces are kept clean at all times. Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong store culture. Work with a manager to maintain the physical safety and high quality standards of the store. Work in a fast changing and ambiguous environment. Perform additional duties as assigned. Work flexible hours including nights, weekends and holidays. Work in a physical environment, which may include activities like lifting (up to 15.5 kg), standing, and reaching above your head, during your shift.Please see all of our Amazon Fresh locations by visiting:https://bie=UTF8&node=Specific location preferences will be collected later in the application process.BASIC QUALIFICATIONS High School diploma or equivalent Experience in a customer-facing environment or Amazon experience Experience in a leadership capacity or previous Amazon experiencePREFERRED QUALIFICATIONS Bachelors degree Experience managing inventory in warehousing, retail or distribution setting Strong verbal communication and customer service skills Demonstrated positive work attitude and leadership skills Proficient with computers and Microsoft Office (Outlook, Word, Excel) Previous experience in providing on-the-spot feedback to peersAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.