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Job Location | Croydon |
Education | Not Mentioned |
Salary | £44,000 - £46,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Senior IT Technical Engineer£44,000 - £46,000 per annumCroydon Hello, we’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. Our members rely on us to look after their pensions if their employers collapse and the pension schemes cannot afford to pay what they promised.We’re looking for a Senior IT Technical Engineer to join our team.As a critical and senior customer-facing member of a transforming Technology and Change directorate, you will raise, manage and resolve incidents for the PPF business, deal with requests that range in complexity, support the leadership team in operational control and communicate effectively with customers to deliver exceptional customer service.We require a technically-adept individual able to demonstrate a strong understanding in Active Directory, Azure Active Directory, Microsoft 365/Office 365 and SSCM; ideally being an expert in at least one of these technologies.As an excellent communicator and problem-solver you will have a customer-service focussed attitude with a desire to put customers first, understanding and delivering a service that meets their needs. You will have strong knowledge of ITIL processes reinforced with an ITIL certification, sound understanding of IT hardware / software solutions (including infrastructure-related projects), using your significant experience to provide solutions to issues that vary in technical complexity. Experience guiding / mentoring more junior colleagues would be desirable.Sound like you Apply now.In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career.You’ll also get an outstanding rewards package which includes a generous pension scheme, private medical insurance, health cash plan, critical illness insurance, volunteering leave, holiday trading and a discretionary bonus scheme.We’ll also give you lots of opportunities for personal development and skills training.Our Croydon Head office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working, and we aim to create an environment in which everyone can be themselves.We are a flexible organisation and welcome the opportunity to talk about what arrangements may work best for you.No agencies please.