IT Support Technician Apprentice (Level 3)

Job Description

Working for Harris FederationThe Harris Federation is an education charity led and run by teachers.The founder, Chairman and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. There are now 52 Harris primary and secondary academies in London and Essex, as well as a teaching school alliance that trains thousands ofteachers every year.We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immenselyproud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.What its like working in this roleThis opportunity will allow you to develop, through study and "on the job" experience, the knowledge, and skills necessary to be a valuable Harris ICT Technician and in doing so support our efforts to deliver an outstanding IT support service to our Staffand Students.On this role, no two days are the same as an IT support technician. Under the instruction and guidance of central and local IT Staff youll spend time between supporting school users to meet the academic, pastoral, and administration needs and the installationand maintenance of required software. Other responsibilities could include: Incident, Request and Problem Management Ensure that all IT Support needs are logged correctly on the Service Management system. Re-route or escalate IT support tickets to the appropriate team or person Assist, where appropriate, in efforts to resolve IT support tickets within the SLA. Identify recurring IT incidents and research potential root causes to the underlying problem. Keep the Academy staff informed about the status of their support ticket(s). Notify the local IT Staff upon detection of a major incident affecting the operation of services. Maintain Windows 10 based PCs, Laptops, Tablets and Apple IOS devices. Assist with the installation, configuration, and maintenance of computer peripheral equipment e.g multi-functional printers, Interactive whiteboards (IWBs) and Projectors. Installing & upgrading new software, ensuring compliance with software licensing regulations. Prepare conference / meeting rooms with related IT and Audio-Visual equipment needed for the meeting.What could the future look likeHarris Federation are committed to developing emerging talent. Individuals can use the apprenticeship plans to jumpstart a successful career in a skilled industry through on-the-job training and online study.Our goal is to transform you into a fully competent technician, ideally open to accepting a full-time, permanent position within the team, with opportunities for progression in the future. This apprenticeship could lead to Senior Technician roles to workingas a Service Manager supporting academies across the federation.Requirements

• Experience

Whilst previous experience is great, we at Tiro are always open to wildcards . Were not just interested in experience and qualifications; were looking for someone with the right attitude and aptitude to fit right in at Harris Federation.

• Qualifications

Its about enthusiasm, not school results. In our experience the most successful apprentices are those who have driven to find out more about the sector, can be up front about what they do and dont already know, are considerate, self-reflective, and impatientto learn the job role!

• Skills and characteristics

Do you like solving puzzles Were looking for someone who relishes in solving problems whilst delivering exceptional customer service. Someone who can work under pressure, willingly embraces changes, and absorb the ways of working.Were looking for fearless techies brave enough to be yourself, with enough self-confidence to be able to communicate with a range of people and can adapt your approach to influence others. To succeed in this apprenticeship, youll need bags of enthusiasm,be a fantastic collaborator and be hungry to learn!Even if this doesnt sound quite like you, but you still think you could do a great job in the role, get in touch. Were always open to wildcards.So how does the apprenticeship workAt Tiro were obsessed with changing lives through science and technology apprenticeships so we cant wait to have you on board. Youll be trained by an expert tutor from Tiro as well as an experienced mentor at Harris Federation who together, will makesure you develop the knowledge, skills, and work habits youll need to succeed in your career.Over 21 months, youll devote a minimum of 6 hours of your working week on off the job training. This can include theory training (for example, virtual lessons & online learning), alongside practical training (for example shadowing, mentoring, & time spentwriting assignments.) Together this will count towards a Level 3 Information communication Technician Apprenticeship.Being an apprentice is hands-on, so youll get the chance to learn things you might otherwise not have experienced in a university or college environment.

Keyskills :
Communication SkillsQuick LearnerTeam Player