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Customer Service Agent

Clearline Recruitmentment Ltd
Job LocationCroydon
EducationNot Mentioned
Salary19,500 - 21,400 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Customer Service AgentLocation: CroydonSalary: £19,500 per annum / £1,900 STIFull Time Our client, a leading global name in the insurance industry, are looking to hire a Customer Service Agent to join their team in Croydon. The ideal candidate will have experience in a contact centre or preferably a background in customer service, and administrationexperience would be an advantage.Responsibilities

  • Proactively retain policies via inbound cancellation calls where appropriate, in line with the company retention strategy
  • Consistently offer an opportunity for customers to provide feedback via service tick to ensure the business continually improves the service we provide
  • Deliver excellent customer service for our clients and customers by responding to all written correspondence and take the appropriate measures to resolve any enquiries
  • Responsible for essential maintenance of customers policies by ensuring all data is captured and processed accurately in accordance with agreed service and quality standards
  • Ensure TCF standards are maintained, and data protection is delivered consistently
  • Contribute to a customer driven culture of continual improvement, take ownership and become empowered to contribute to meeting business goals
  • Ensure all complaints are logged accurately and undertake comprehensive assessments of each complaint, taking active steps to ensure that a fair and balanced outcome is reached for the customer
  • Support & work closely with the Customer Relations Unit redirecting and escalating complaints when necessary
  • Provide feedback to Team Manager about the effectiveness of standard operating processes and highlight potential risks to ensure the department operates in the most efficient manner possible
  • Achieve departmental and individual objectives relating to productivity, product knowledge and attendance
  • Proactively handle and log all complaints in line with our company complaints policy
  • Undertake work of a related nature, or perform duties other than or in addition to those outlined above to support the wider business
Requirements
  • Experience of contact centre and/or customer service environments, preferably in a regulated environment, along with previous administrative experience
  • Experience of successfully working to targets and deadlines
  • Work with integrity, independently or as part of a team to achieve personal and business objectives
  • Excellent communication skills and attention to details
  • Ability to improve and develop following coaching and feedback
For more information, please contact Jamie Watson at Clearline Recruitment.

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