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| Job Location | Croydon |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people - both its 83 million private and corporate customers and its 142,000 employees - Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in assistance and insurance solutions in the following areas of expertise: assistance, international health & life, automotive and travel insurance. We care for our customers, and our caring nature extends our employees. We don’t just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand.We are now recruiting for a Customer Service Advisor to join our team on a 6 month fixed term contract.What will you doYou will be responding to customer complaints in an efficient and professional way, investigating and reviewing and ensuring that the outcome of any issues is fair and reflects our service expectations whilst balancing operational and commercial reality against the expectations of the customer.You will need to log all complaints ensuring the accuracy of data and that all relevant information is detailed. In order to ensure a fast response you will be speaking to customers via telephone, as well as corresponding via email. You will need to communicate with colleagues across the business and liaise with third parties, where possible contact should be made via telephone.You should maintain up to date records of all communications, ensuring that any non-respondents are escalated to your Team Manager.All cases should be handled within a 5 working day SLA and in accordance with FCA regulations and the principle of TCF.About You.....In order to be successful within the role you should have proven experience of delivering high standards of customer care in a similar role. You should be able to communicate clearly and professionally verbally and in written format.Working under pressure you should be able to manage you workload to meet strict deadlines. You should be self-motivated and enthusiastic, working to solve problems autonomously.A background within a high level complaints role is required, insurance industry experience would be ideal.A full job description is available at the point of application.Please note that although we endeavour to respond to each application this is not always possible, therefore if you have not been contacted by a member of the recruitment team within 14 days, please assume that your application has been unsuccessful on this occasion. Required skills
Keyskills :
Customer Complaints Time Management