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Children’s and Families Contact Centre Administrator

Swanstaff Recruitment Ltd
Job LocationCroydon
EducationNot Mentioned
Salary£18,000 - £20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: Children`s and Families Contact Centre AdministratorLocation: Croydon - North CentreSalary: £18,000 - £20,000 D.O.EHours: Monday - Friday, 09:00 - 18:00Start date: ASAPWho are Swan FamilySwanstaff are a `Sunday Times Top 100 Company to Work For`, a `Gold Standard` Investor in People, the first 3 time award winner at The Kent Excellence in Business Awards (`Large Business of the Year`, `Employer of the Year` & `Entrepreneur of the year` for our CEO Stephen Rogers) and we were recently listed in `The Recruiter Fast 50, 2017`.Swan Family is proud to have been awarded the contract to run the Children & Family Contact Centres in 2019, in Croydon, on behalf of Croydon Council. Swan Family has a long-standing record of Children and Family contact and has also been successfully operating an additional 9 Centres on behalf of other local authorities all over the UK.Due to this growth we are now actively seeking a Children & Families Contact Centre Administrator for our Croydon North Centre. A Level 3 NVQ Qualification in children and families or a related field is integral.Apart from being part of a fantastic Sunday Times Top 100 Companies to work for you will receive;

  • Ongoing training and support; including a clear career development pathway
  • 28 days holiday including Bank Holidays
  • Private Dental care
  • Money back on Eye care and Prescriptions
  • Head Office support functions including Payroll and Compliance
  • Discounts via Perkbox - gym memberships, utility bills, cinema tickets, flights
  • Company socials; in the past 2 years we`ve travelled to Dublin, Ibiza, Amsterdam, Vegas and LA!
  • We have an annual day at Lingfield race, all singing all dancing (literally) Christmas party, quarterly nights out and competitions
  • Share scheme option - would you want to become a Swanstaff shareholder
  • Pension scheme
    • The Role:The role of a Family/Children`s Contact Centre Administrator is to support the Centre Manager and Contact Centre Co-Ordinator in all areas of administration for our Croydon North Centre.
  • Checking availability of Children and Families Contact Supervisors
  • Organise and schedule supervised contact sessions for children who have been removed from their parent`s care and their parents or other family
  • Thoroughly reviewing all reports completed by Children and Families Contact Supervisors, before submitting them to the Local Authority
  • Reception and general admin duties
    • The role of a contact centre administrator is varied, on occasions challenging and very rewarding.Requirements:
  • Excellent IT skills, including an advanced level of Excel
  • Is target driven
  • Is focused on high standards and is quality driven with an attention to detail
  • Has an articulate and professional phone manner
  • A non-judgemental attitude
  • An ability to put people at ease.
  • Knowledge of child development and current UK legislation relating to children and families is an advantage
  • A desire to work with vulnerable families.
  • NVQ Level 3 in children and families or a related field is integral
  • A current DBS for working with adults and children
  • An understanding of child protection and safeguarding
  • Experience working with children and families
    • Our core values reflect how passionate we are about what we do and are at the centre of how we operate as a Company.
  • Believe that nothing is impossible
  • Treat all with respect
  • Exceed expectation
  • Create opportunities
    • EMPOWERING PEOPLE WITH OPPORTUNITIESSwanstaff Recruitment is an equal opportunities employer.

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