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Business Customer Representative

Techniche Global Ltd
Job LocationCroydon
EducationNot Mentioned
Salary27,000 - 31,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Techniche are supporting a worlds largest polymer foams manufacturer with appointing a new Business Customer Representative. The company specialise in production of polymer foam products, to any type of industry including construction, packing, mattresses,sport shoes etc.A Customer Representative, will act as a liaison, provide products and services information, answer questions, and resolve any emerging problems that our business accounts in Europe might face with accuracy and efficiency.Responsibilities:

  • Work to agreed standard and service level agreements to provide customer service excellence for the organisation, including:
  • Assisting and supporting the team to achieve Zotefoams on time delivery target
  • working closely with the planning team to ensure customers requirements are fulfilled within agreed operational lead times
  • Dealing with receipt, tuning, and booking of sales orders and issuing order confirmations within agreed service levels
  • Ensuring reports to customers detailing supply lines are issued within correct timeframes
  • Handling customer queries and complaints
  • Proactive management of the order book for specific customer portfolio and drive for customer service improvement opportunities.
  • Build and maintain positive working relationships with customers and internal departments; attend customer visits where necessary; participate actively in team meetings.
  • Encourage and maintain information exchange between the CSR and internal departments such as QA, Planning, Logistics, Finance and Despatch.
  • Provide regular KPI reporting to track progress against target to improve performance.
  • Undertake any other duties as required from time to time, commensurate with the role.
Requirements:
  • 3 - 5 years experience of working in a customer service environment.
  • Fluency in European language(s) as well as English
  • ERP and Excel experience.
  • A customer focused approach to work
  • Strong numerical, organisational & communication skills
  • Team focused, able to work collaboratively and cooperatively with others
  • Capable of contributing to customer service improvement initiatives
  • Self-motivated and able to meet deadlines
For more information, please call Maciej at Techniche Global.

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