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| Job Location | Crowborough |
| Education | Not Mentioned |
| Salary | £22,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Customer Data Representative£22,000 Per AnnumMonday – Friday 9 am – 5 pmI am currently recruiting for a highly interesting and unique company which once was the first Christian radio station. Since launching in 1995 this broadcasting radio station has grown massively and today it is the largest Christian Media organisation inthe UK.You will be based in the Crowborough office and join a small, friendly team and respond to all customers needs via both email and the telephone. This will include things such as processing direct debit claims, magazine subscription, and shop queries.Duties and Responsibilities:• Gift processing – Claim direct debits, process gifts received in the post and record all gifts on the correct fundraising database• Maintain accurate records and make sure all engagement is documented correctly such as programme memberships, signup to campaigns etc• Access the company’s subscription database to run direct debit subscription claims, download and perform mail merges for administrative letters, amend records and respond to support queries• Receiving and handling orders from people purchasing items from the shop liaising with both them and the company’s fulfilment house to resolve any customer queries• Process event tickets and liaise with the event team to administer refunds, payments, complimentary tickets, and website downloads• Dealing with any complaints and resolving these as a first point of contactYou will be required to have an excellent telephone manner, strong data skills, and have experience using MS office packages. Any other usage systems experience would also be highly advantageous such as CRM systems, dialler systems and customer relationshipmanagement systems.If you come from a strong customer service background and have administration skills then please do apply.