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IT Service Desk Analyst

OCC Computer Personnel
Job LocationCrewe
EducationNot Mentioned
Salary23,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Service Desk Analyst/Helpdesk/1stline/1stlevelCreweup to £25kMy successful client is recruiting an IT Service Desk Analyst to our Service Desk team. This position will be a front-line role, dealing directly with internal customers from across the businessDaily tasks

  • Responding to and logging peoples requests and faults submitted by telephone, email and the IT Service Desk self-service logging tool.
  • Prioritising support calls and allocating them to the relevant technical support team/s.
  • Diagnosing and resolving hardware and software faults.
  • Management and ownership of requests and faults reported to the IT Service Desk.
  • Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.
  • Resolving 1st line support calls to agreed service levels.
  • Keeping internal customers informed of any IT related issues that might impact their teams.
  • Ensuring accurate and timely feedback on submitted support requests.
What experience / skills are we looking for
  • Eager to learn and passionate about IT support with the desire to succeed in a rapidly changing environment.
  • Experience working on an IT Service Desk that recognises and adopts ITIL best practice.
  • Experience in customer service and/or administrative excellence in an IT or business environment.
  • Excellent written and verbal communication skills.
  • Familiarity with Service Desk ticketing systems such as Jira.
Proven experience of the following technologies:
  • Windows 10
  • Microsoft Office
  • Office 365
  • Active Directory
Please contact Julie Bestwick at OCC for a confidential chat

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