Operations Manager

Job Description

We are on the hunt for a highly competent and professional Operations Manager to join our team. This is a full on job and is certainly not for the faint hearted, you will head up and be responsible for day to day operations to include all the challengesthat brings.You will be working from our newly refurbished and modern office in Manor Royal Crawley with travel as required around our operational area.We are able to offer a starting salary of between 45k - 55k Per annum DOE. 40-45 Hours per week, 28 Days holiday per annum including Bank HolidaysWe will require the candidate to have a flexible attitude towards working times, there will inevitably be early mornings, late evenings and occasional weekends as our contract cleaning team works outside of normal business hours. That being said you willbe in control of your own schedule and have a team around you that the workload can be shared with.We are growth hungry, set up in a very scalable way and looking to grow at pace while remaining sustainable and able to deliver to our existing clients.Over the years we have developed our internal systems and processes and we are now in a position where we have incredibly robust, efficient and well thought out internal systems and processes utilising various software, making it easier than ever for ouroperations dept to run very smoothlyAccountabilities Day to day management and overall responsibility for operations Quality Control & Client Satisfaction Daily logistics and problem solving Management of all cleaning contracts to include client account management Health & Safety & HR (ongoing support from retained consultants)Core competencies Self Sufficient Effective & professional communicator Professional Manner Natural leader and people manager with a hands on, lead from the front approach Highly organised and methodical with meticulous attention to detail Flexible and resilient Very IT literateThe below list of responsibilities is not exhaustive but should give a good flavour of the role.Contract Cleaning Responsibilities (Office & Commercial Premises Cleaning Clients) Full management of cleaning contract which will include;Client Account ManagementQuality Control & AuditsLine manage all employees employed for Office Cleaning Contracts to include signing off on Timesheets and holiday on our HR PlatformEnsuring no scheduled cleans are missed and that cover is always arranged during sickness and holidayKeeping records accurate and up to date on our contract management platformAssisting BDM with contract cleaning sales when requiredHealth & Safety (Ongoing Support from External retained H&S Consultant) Full management of company H&S to include RAMS, Accident reporting and alikeHR & Payroll (Support from external retained HR Consultant) Management of People Issues, signing employment contracts, working closely with Accounts & Payroll manager in order for HR Admin to be kept up to date, assisting Payroll Manager with weekly payroll queries.Tenancy Cleaning Management of Operations Team responsible for running the Tenancy Cleaning operation on a day to day basis Management and overall responsibility of Tenancy Cleaning operationPlease include a covering letter with your applicationRecruiters - We are not looking to use a recruiter / recruitment agency for this position so would politely request that you dont not call or email the office regarding this position - Thank you.

Keyskills :
Contract ManagementLogisticsManagementMeticulousContract Cleaning