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Operations Executive - Travel

C&M Travel Recruitment
Job LocationCrawley
EducationNot Mentioned
Salary22,000 - 24,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Operations Executive - TravelThis is an opportunity to join one of the worlds leading premium travel brands as an Operations Executive. This team ensures the pre-travel operation runs smoothly, providing system, process and product support to airline call centres, suppliers and directcustomers via telephone, email and internal systems. As part of this friendly and enthusiastic team, you will enjoy a multi-tasking role and be rewarded with a salary of circa £23k to £24k plus bonus and excellent travel concessions.Operations Executive - Role Features & Responsibilities:

  • Coaching call centre agents in the optimum use of various systems, in established business processes and preferred service style
  • Problem solving and troubleshooting system errors experienced by agents and customers, seeing them through to completion
  • Taking ownership and successfully resolving escalated pre-travel customer complaints
  • Handling queries from direct customers who are already in-resort
  • Investigating failed bookings and subsequently contacting affected customers with an effective solution
  • Responding to agent, supplier and customer emails in a timely and professional fashion
  • Negotiating with suppliers on rejected bookings and where a reservation cannot be fulfilled, liaising with the customer to reach a mutually acceptable solution
  • Delivering system and process training to colleagues
Operations Executive - Skills & Experience Required:
  • Excellent accuracy and attention to detail
  • A can do attitude with a desire to be flexible, help others and work as part of a team
  • The ability to multi-task and work in a highly organised fashion
  • Excellent written and verbal communication skills
  • The ability to prioritise and manage demanding workloads
  • A passion to deliver excellent customer service through problem solving, decision making and sound judgement
  • The ability to quickly grasp a variety of systems and ever-evolving business processes
  • Experience of working in an operational or customer service role in the travel industry is preferred
Operations Executive - Additional Information:
  • Salary of up to circa £24,000 including shift allowance, depending on experience.
  • Hybrid working available after initial training.
  • This job involves working a 37.5 hour week on a 7 day shift pattern. The earliest shift time being 08:00-16:00 and the latest 12:00-20:00. The weekend shift pattern is approximately 1 worked in every 3.
  • Staff benefits include excellent staff travel concessions and a range of additional benefits.
Please apply for the position of Operations Executive online or email your cv toDont keep a good thing to yourselfWe grow our business through referrals, so please dont keep us to yourself. If you think were doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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