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Job Location | Cramlington |
Education | Not Mentioned |
Salary | 28,360 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Job Title: Patient Services Call Centre ManagerLocation: Cramlington, NorthumberlandSalary: £28,360Job type: Full time Permanent.Would you like to work at the heart of NHS Primary Care as part of a committed, dedicated team We are looking for enthusiastic, highly motivated people to join us in delivering a high standard of customer service to our patients.Valens Medical Partnership is the largest family doctor-led GP Practice in the Northeast, looking after the healthcare needs of around 52,000 patients across Northumberland.Our surgeries are in Ashington, Cramlington, Lynemouth, Morpeth, Newbiggin, Pegswood, Seaton Deleval and Seaton Sluice.The Role:Shifts are between 8am - 6.30pm, Monday to Friday with additional shifts to cover our extended access hours up until 8pm and Saturday mornings (on a rota basis).The role is to manage all patient contact operations; through our navigation call centre, digital and reception services.You will directly manage a team of Patient Services Officers and Team Leaders, ensuring the effective handling of patient interactions and efficiently administering their care pathway. This role requires daily performance management to an agreed set of KPIsto ensure we maintain a positive patient experience; managing activity through the various communications channels, encouraging self-service and offering appropriate navigation solutions.Main Duties:With the support of your Team Leaders, lead, manage and motivate the Patient Services Team to deliver outstanding levels of patient care. This includes:
Keyskills :
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