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Outbound Sales & Service Manager

Central Employment Agency (North East) Limited
Job LocationCramlington
EducationNot Mentioned
Salary£25,000 - £27,000 per annum, inc benefits, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Central Employment are delighted to be working exclusively with an online marketplace organisation near Newcastle, as they look for a proven and successful Outbound Sales & Service Manager.Working alongside the operations team and overseeing a headcount of 5 customer sales & service agents, your main focus of this role is to create a successful Outbound Sales team who are motivated, engaged and empowered to deliver an outstanding service to new and existing UK based customers.Due to the business engaging with a consumer customer base, the hours will be 5 days per week on a rolling rota basis, 40 hours per week between the hours of 08.00 - 20.30. Shift patterns include early, late and weekend shifts on a rota basisPurpose of the Outbound Sales & Service Manager:

  • You will be responsible for the team’s performance and outputs, ensuring that key KPI’s and behaviours are delivered daily. You will create a great working environment with a culture that is productive and help your team develop so they understand the business’s needs and how to deliver them - ultimately, we want our people to enjoy coming to work.
  • You will work with key stake holders within the business to deliver feedback which will help with the continuous growth of the business.
  • You will have sound knowledge and understanding of how other areas of the business work and will be able to help and support our customers during busy periods.
  • You will support the team deliver KPI’s during busy periods by dialling out, booking surveys and answering incoming calls.
  • During business hours you’ll need to make sure there is full coverage across the team, and that they are confident and knowledgeable to deal with all customer queries.
    • Skills & Experience required:
  • Excellent coaching and leadership skills
  • Previous experience of performance management
  • Positive and proactive working approach
  • Proven ability to be able to motivate, empower and inspire a team
  • Previous experience as a Team Leader preferably in a multi-channel sales & service contact centre environment
  • Excellent relationship building skills
  • Ability to multi-task and be able to prioritise
  • Excellent planning and organisational skills
  • Excellent knowledge of our Systems and CRM platforms, show the ability to suggest solutions that can help streamline business processes and reporting
  • Strong ability to learn and be pro-active in your own learning development
    • Please noteDue to COVID19, we are looking at the interview process to take place across May, with the successful applicant starting in June or July. Required skills
  • Coaching
  • Contact Centre
  • Mentoring
  • Sales Team
  • Team Leader

    • Keyskills :
    Coaching Contact Centre Menting Sales Team Team Leader

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