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Customer Service Advisor

Central Employment Agency (North East) Limited
Job LocationCramlington
EducationNot Mentioned
Salary£21,500 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Central Employment are working in partnership with a long term client based in Cramlington, a leading UK eCommerce Web-Print Specialist. They have a new opportunity for a Customer Service Advisor.Requirements:

  • Deal effectively with customers on a daily basis in a polite and professional manner
  • Respond to emails efficiently, follow up with calls as required
  • Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
  • Responsible for review of reprinted jobs prior to dispatch
  • Tracking deliveries with courier service and recording relevant information
  • Managing returned jobs via courier service
  • Accurately log all calls throughout the day
  • Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
  • Respond to reviews on Trustpilot
Experience & Skills
  • Demonstrate good telephone manner, understanding and empathy skills.
  • Ability to apply common sense understanding to carry out detailed written or oral instructions.
  • Must have a high level of accuracy
  • Able to demonstrate initiative and ability to prioritise
  • Able to effectively multi-task
  • Circa 2 yrs dedicated customer experience experience

Keyskills :
ComplaintsCustomer ExperienceCustomer ServiceEmpathyTelephone Manner

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